1. Lead the supervision of field force activities to ensure that they are executed to a high standard and in line with agreed procedures, safety
standards and regulations, ensuring that all assignments are manned in an efficient and effective way to satisfy customers.
2. Lead the support to the FSE to resolve issues, making sure the PSM methodology and IR escalation process is consistently followed and applied to ensure rapid and permanent resolution. Provide regular and consistent communication to relevant stakeholders, including account teams, on issue
status and next steps. Serve as Issue Driver, as required.
3. Lead the consistent use and application of global standards, processes
and tools, for each type of service delivery. Perform regular audits of
service execution, and follow up with relevant improvement action plans.
4. Lead the analysis and follow up of EDCS M feedback and feedback from
account teams in own area of responsibility, drive relevant action plans
to improve customer satisfaction.
【必須（MUST）】・Minimum 5 years of experience in People Management, preferably manage technical members
・Business level in English
・Understanding Japanese business culture
・Minimum 3 years of experience as engineer
・Experience in customer management
・Minimum education: Diploma in Naional college of Technology or equivalent
・Travelling ＆ Relocation in Japan is required