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Customer Solutions Manager / カスタマーソリューションマネージャー
年収：
1400万 ～ 1800万
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採用企業案件
アマゾン ウェブ サービス ジャパン合同会社
-
- 会社規模非公開
- インターネットサービス
| 部署・役職名 | Customer Solutions Manager / カスタマーソリューションマネージャー |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
At Amazon Web Services we are leading the cloud revolution. As a Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your Program Management skills and technical expertise to interface with and influence a broad range of multi disciplinary teams (sales, solutions architecture, support, product, professional services, partners). You will be a trusted cloud advisor to your customer. You will leverage your consulting, complex program management and technology skills to understand your customer's strategic business objectives, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT and Business challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles. The Customer Solutions Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units. With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will coach customers on AWS services and support them in adopting the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving AI adoption, and delivering successful migration programs. Your actions will have to earn the trust of the customer by doing what's best for them in long term. You will have to communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive results for your customers. Key job responsibilities - Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units - Being single threaded owner for Migrations and Strategic Initiatives - Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing and AI, to unlock opportunities for customers - Accelerate customer adoption through education and enablement - Collaborate with customers in identifying and prioritizing strategic initiatives, support Change Management to facilitate AWS Services adoption and establish new ways of working - Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools through generative AI - Deliver scalable initiatives across multiple customer portfolios to efficiently drive migration success and AI adoption About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. |
| 労働条件 | コアなしフレックス制度、リモートワークとオンサイトを柔軟に組み合わせ、お客様に対してチームで対応するなど体制に柔軟性があり、ライフステージに合った働きやすい環境が整っております。 |
| 応募資格 |
【必須（MUST）】 - 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience- 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience - Experience in customer-facing roles - Speak, write, and read fluently in Japanese at a business level or above (N1+) - Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels 【歓迎（WANT）】 - AWS or other cloud certification- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle - Experience coordinating between project teams and customers to meet unique customer requirements - PMP or SCRUM/Agile, SAFe certification - Knowledge of general AI tools - Experience implementing cloud services including migrations and modernization projects or equivalent 当社では男女雇用機会均等法を順守しています。人種、 出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。 |
| アピールポイント | 自社サービス・製品あり 外資系企業 2年連続売り上げ10％以上UP シェアトップクラス 年間休日120日以上 産休・育休取得実績あり 教育・研修制度充実 女性管理職実績あり 資格支援制度充実 完全土日休み フレックスタイム |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2026/05/12 |
| 求人番号 | 8251212 |
採用企業情報
- アマゾン ウェブ サービス ジャパン合同会社
-
- 会社規模非公開
- インターネットサービス
-
会社概要
【代表者】白幡 晶彦（しらはた あきひこ）代表執行役員社長
【本社所在地】東京都品川区上大崎3-1-1
【事業内容】
Amazonが総合オンラインストアの展開で長年培ってきた クラウドコンピューティング技術から生まれたアマゾン ウェブ サービス (AWS)。 サーバやストレージ、DB等、システムインフラの大幅なコスト削減や柔軟な増減を可能とし、世界中に革新をもたらしました。日本においては2009年からアマゾン データ サービス ジャパンとしてサービスを開始。短期間で急成長を遂げ、すでに先進的な企業から大企業まで、幅広い企業様にご活用いただいています。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です