1. 転職サイト ビズリーチ
  2.  > 求人検索
  3.  > Customer Success Manager

転職・求人情報の詳細をご覧になる場合は会員登録(無料) が必要です

新規会員登録(無料)

Customer Success Manager

年収:900万 ~ 1200万

ヘッドハンター案件

部署・役職名 Customer Success Manager
職種
業種
勤務地
仕事内容 The company’s Customer Success Manager leads the implementation and integration of our enterprise products into our client's environment and applications.
You will perform service delivery and first line technical support for the product implementation.
Your goal is to generate solutions from both business and technical perspectives, and successfully implement them at the customer site.

A successful implementation requires in-depth knowledge of our products and to be an expert in hands-on service delivery, solution development, and support operation.
You must have excellent communication skills to help coordinate and manage requirements and expectations of the client.
You also have to develop standard solution guide and technical support guide to scale up for global service delivery.

【職務詳細】
・Help sales to build technical sales / solution slides
・60% hands-on product implementation and data analytics consultation service delivery, 10% technical support and product request evaluation, and 30% pre-sales activities
・Developing solutions for customers by working out existing product solutions for data integration and service application recommendations
・Discussing the product definition, implementation, operation and clarifying issues with the customer
・Developing standard solution guide and technical support guide as product support assets
・Leading application implementation project and maintaining customer relations
・This role requires hands-on delivery and may need to support sales activities

Please also include a successful customer implementation summary in your CV.
労働条件 詳細は面談の際にお伝えさせて頂きます。
応募資格

【必須(MUST)】

・Minimum 5 years experience in client-facing project management and service delivery
・Hands-on service delivery capabilities
・Ability to identify requirements before the customer does and respond quickly
・Excellent communication skills to effectively convey technical information to both technical and nontechnical audience
・Native level or excellent oral and written communication skills in Japanese and business fluency in English(Be able to describe the technical issues and discuss solutions in English / Mandarin is a plus)
・Detail-oriented and able to handle hands-on operations.
・Demonstrate problem solving skills
・Solid knowledge in web / app event tracking
・Experience in data analytics(e.g. Google Analytics, data warehouse, SQL … etc)
・Solid knowledge in digital marketing or CRM
・Demonstrate knowledge and experience in basic internet technologies(e.g. HTML / CSS / Javascript)

更新日 2020/05/11
求人番号 601777

採用企業情報

この求人の取り扱い担当者

この求人に含まれるキーワード

転職・求人情報の詳細をご覧になる場合は会員登録(無料) が必要です

メールアドレス ※ メールアドレスは公開されません
パスワード ※ 半角英数字記号10文字以上64文字以下で入力してください パスワードの安全度:
現在の年収
新規会員登録(無料)

新規会員登録(無料)ボタンをクリックすると個人情報の取り扱い、及び、利用規約に同意したものと見なされます

転職が決まりご報告いただいた方にはお祝いを用意しております。

ページ先頭へ