|部署・役職名||Customer Success Manager|
The company’s Customer Success Manager leads the implementation and integration of our enterprise products into our client's environment and applications.
You will perform service delivery and first line technical support for the product implementation.
Your goal is to generate solutions from both business and technical perspectives, and successfully implement them at the customer site.
A successful implementation requires in－depth knowledge of our products and to be an expert in hands－on service delivery, solution development, and support operation.
You must have excellent communication skills to help coordinate and manage requirements and expectations of the client.
You also have to develop standard solution guide and technical support guide to scale up for global service delivery.
・Help sales to build technical sales / solution slides
・60％ hands－on product implementation and data analytics consultation service delivery, 10％ technical support and product request evaluation, and 30％ pre－sales activities
・Developing solutions for customers by working out existing product solutions for data integration and service application recommendations
・Discussing the product definition, implementation, operation and clarifying issues with the customer
・Developing standard solution guide and technical support guide as product support assets
・Leading application implementation project and maintaining customer relations
・This role requires hands－on delivery and may need to support sales activities
Please also include a successful customer implementation summary in your CV.
【必須（MUST）】・Minimum 5 years experience in client－facing project management and service delivery
・Hands－on service delivery capabilities
・Ability to identify requirements before the customer does and respond quickly
・Excellent communication skills to effectively convey technical information to both technical and nontechnical audience
・Native level or excellent oral and written communication skills in Japanese and business fluency in English（Be able to describe the technical issues and discuss solutions in English / Mandarin is a plus）
・Detail－oriented and able to handle hands－on operations.
・Demonstrate problem solving skills
・Solid knowledge in web / app event tracking
・Experience in data analytics（e.g. Google Analytics, data warehouse, SQL … etc）
・Solid knowledge in digital marketing or CRM