|部署・役職名||Tool Service Manager / Service Unit Leader|
Manage a small Tool Service Center or a Service Unit in a large Tool Service Center. Ensure tool service business and lead the team.
・Functional and disciplinary leadership of the employees in the Team.
・Responsible for achieving the targets of the Tool Service Center / Service Unit.
・Active driver of lean management principles like “Shop－floor management” , “Leadership” （be a role model） , CIP （Continuous Improvement process）, Discipline of implementing standards.
【歓迎（WANT）】A Tool Service Manager is great at the following.
・Able to organize work of the service center / service unit in line with internal and external requirements.
・Knows and is able to do repairs .
・Knows and follows all work ＆ health and safety and environmental regulations.
・Knows and follows all HR processes and policies.
・Understands service documentations and follows requirements for repair diagnosis, repair and testing.
・Knows the most frequent our tools applications.
・Capable SAP user－ level of mechanic and CRS.
【Understanding the Business】
・Knows our internal structure and understands relationship between departments.
・Understands the role of tool service area in our business.
・Is expert in explaining our added value.
・Knows specifics of different customer needs.
・Understands our business model and can influence achievements of our strategic goals, customer and employee satisfaction, profitability.
【Understanding and defining what needs to be done】
・Learn about new products and prepare a respective repair tools stock.
・Manage quality, productivity and effectiveness of repair.
・Implement progressive （ modern ） technologies.
・Monitor not correct tool applications and inform all relevant parties.
・Analyze repair repetition and adopt repair process accordingly.
・Plans headcount and its work load.
【Getting things done】
・Fulfills diagnosis, repair and testing requirements.
・Secures timely and correct SAP documentation.
・Constantly achieves PMP Targets.
・Keep RRF / COGS at required level.
【Working with others】
・Creates a supporting working environment for target achievement
・Quality and organization of his/her job sets and example for others.
・Gives immediate feedback to team members on their quality of work.
・Actively cooperates with other departments.
・Initiates communications with sales department for sake of improvement on customer interaction.
・Asks for feedback.
【Developing yourself and others】
・Actively asks for / gives feedback.
・Creates conditions for team member integration and training, practice coaching.
・Is curious in new repair process technologies and new products.
・Is proactive in self－education and self－development for him/her－self and for team members.
・Hires and develops team members with potential.