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| 部署・役職名 | CRM GM |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
■ About CRM General Managers Customer Relationship Management （CRM） is an essential aspect of any successful business. A CRM General Manager plays a crucial role in ensuring that a company's customers are satisfied and retained. However, with new technologies and changing market trends, the job of a CRM General Manager has become more complex. Use our job description template to find the best candidates for your job opening. The CRM General Manager is responsible for developing and implementing customer relationship management strategies to increase customer satisfaction and loyalty. The role requires a deep understanding of customer behavior, data analysis, and business strategy development. The CRM General Manager manages a team of professionals to ensure that all initiatives are executed effectively, efficiently, and within budget. ■ CRM General Manager responsibilities － Develop and implement customer relationship management strategies to increase customer retention and loyalty － Develop and maintain customer data management systems to improve the accuracy and relevance of customer information － Analyze customer data to identify trends and insights that can be used to inform business strategies and initiatives － Collaborate with cross－functional teams to develop and execute campaigns across multiple channels to increase customer engagement and satisfaction － Manage the implementation of customer retention programs, including loyalty programs, referrals, and other initiatives － Monitor customer feedback and develop strategies to address customer concerns and complaints － Develop and manage budgets for CRM initiatives and ensure that all projects are completed on time and within budget － Stay up to date with emerging trends in customer relationship management and make recommendations for new initiatives － Manage and lead CRM team members, 2 direct reports |
| 応募資格 |
【必須（MUST）】 ■ CRM general Manager required skills－ Strong analytical and data－driven decision－making skills － Proven track record of developing and implementing successful customer relationship management strategies － Ability to manage and lead a team of professionals － Strong project management skills and ability to manage multiple projects simultaneously － Ability to work collaboratively and build relationships with cross－functional teams － Demonstrated ability to think creatively and outside of the box ■ Required qualifications: － Bachelor's degree in business administration, marketing, or related field － 7＋ years of experience in customer relationship management in related field （preferred in Luxury brands） － Strong understanding of data analytics and customer segmentation strategies － Excellent written and verbal communication skills － Proficiency in CRM software and related technologies － Demonstrated ability to develop and execute successful CRM campaigns and initiatives. － Language : Business level English |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2024/06/14 |
| 求人番号 | 3617995 |
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