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Business Technical Analyst - Customer & Restaurant Solutions Team

年収:900万 ~ 1200万

採用企業案件

特集求人

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日本マクドナルド株式会社

日本マクドナルド株式会社

  • 東京都

    • 資本金100百万円
    • 会社規模501-5000人
  • 外食
部署・役職名 Business Technical Analyst - Customer & Restaurant Solutions Team
職種
業種
勤務地
仕事内容 The Customer & Restaurant Solutions Business Technical Analyst will be responsible for providing technical analysis and support of all digital & restaurant products, both local and global solutions. This includes developing & leveraging technology standards, defect management processes, capturing and documenting business requirements, coordinating and aligning software releases.

The role will also work with third-party vendors who provide development, deployment, and support services for McDonald's internal digital and restaurant products to build positive relationships and improve the quality of products and services. In addition to working closely with key partners this role will also be closely aligned to internal stakeholders such as Marketing, Operation, Strategy and Finance teams.

Position Purpose
The Customer & Restaurant Solutions Business Technical Analyst will be responsible for providing technical analysis and support of all digital & restaurant products, both local and global solutions. This includes developing & leveraging technology standards, defect management processes, capturing and documenting business requirements, coordinating and aligning software releases.

The role will also work with third-party vendors who provide development, deployment, and support services for McDonald's internal digital and restaurant products to build positive relationships and improve the quality of products and services. In addition to working closely with key partners this role will also be closely aligned to internal stakeholders such as Marketing, Operation, Strategy and Finance teams.

Reports To
CRS Sr Manager

Principal Accountabilities
In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

Strategy
• Continuously identifying and leveraging areas of opportunity to reduce support escalations and decrease disruption to our business partners
• Seeks and investigates opportunities where efficiencies can be gained with a focus on reducing time from development to adoption
• Communicates requirements with product specialists to determine alignment between business needs and product capabilities.

Consulting
• Educate vendors on best practice to achieve product readiness and support of digital prod
• As the product expert drive discussions of a technical nature that support improvements
Day to Day Responsibilities
• Primary Products – Mobile App (MOP,3PO incl Delivery etc.), Web, DMB & ODMB and TLS
• Lead the identification and resolution of priority issues – Project and production products
• Participate in the review of solution/product design documentation for new capabilities
• Comprehend and communicate configuration standards, that need to be adopted in order to effectively deploy & support digital & restaurant technology products
• Collaborate with business owners and/or vendors to ensure the requirements are clear
• Be a point of technical escalation for solution integration, testing & pilot activities
• Assist teams in setting up test labs (local & offshore) to allow for effective testing

応募資格

【歓迎(WANT)】

• 3+ years of relevant experience working on restaurant tech, e-commerce and at least 2+ years of experience as a Mobile Development Team Leader with a successful track record in developing high-quality applications
• Good knowledge with agile development methodologies
• Experience working across multiple platforms and technologies
• Proven ability to drive architectural decisions on Android and iOS
• Proven ability to troubleshoot and resolve problems with products, software and processes.
• Strong verbal and written communication skills
• Must have demonstrated good customer focus, both with internal and external groups.
• Experience working with cross-functional teams and managing project timelines and budgets.
• Organized and meticulous with a great attention to detail
• Immediate level written and spoken English

アピールポイント 海外事業 成果報酬型 完全土日休み フレックスタイム 月平均残業時間20時間以内
受動喫煙対策

屋内禁煙

更新日 2024/05/16
求人番号 3536673

採用企業情報

日本マクドナルド株式会社
  • 日本マクドナルド株式会社
  • 東京都

    • 資本金100百万円
    • 会社規模501-5000人
  • 外食
  • 会社概要

    【設立年月日】2002年7月1日
    【代表者】代表取締役社長兼最高経営責任者(CEO) 日色 保
    【資本金】1億円
    【本社所在地】東京都新宿区西新宿

    【事業内容】ハンバーガー・レストラン・チェーンの経営並びにそれに付帯する一切の事業
    【当社について】
    会社の成長は多様性のある価値観や経験、才能をもった人材によって支えられており、マクドナルドの中にはそれぞれの専門性を活かして活躍できるフィールドがあります。
    私たちは、様々な分野での経験をお持ちの方をお迎えし、いっしょにビジネスを成長させます。

    ■当社が求める知識・経験・能力についてのコンピテンシー
    ・効果的で率直にコミュニケーションする
    ・お客様を最優先する
    ・変革と革新をリードする
    ・タレントを育成し活用する
    ・戦略的に計画・実践する
    ・チームワークで目的を達成する
    ・影響力で相手をリードする
    ・結果を出すために実行する

    マクドナルドファミリーは、あなたの可能性を待っています。

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