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部署・役職名 | Quality Program Manager, Online Store |
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職種 | |
業種 | |
勤務地 | |
仕事内容 |
The Learning and Quality team is looking for a determined individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that. In this role, you will work with the quality and learning team (in region and worldwide) as well as collaborate with the Retail Online Store leadership. Through targeted contact review, you will be responsible for helping identify business trends and insights, leveraging that to craft a framework that guides the business to understand what matters to the Online Store leadership and customers in your region. |
応募資格 |
【必須(MUST)】 ・Ability to work with and influence cross functional business partners to create and achieve strategic quality objectives and goals・Adapt to changing environments, technology and processes ・Drive for results with a high degree of determination ・Foster trust and build strong business partnerships ・Superb written and communication skills (Both English and Japanese) ・Ability to work efficiently under deadline with numerous projects on hand ・Strict adherence to company policy on confidential materials 【歓迎(WANT)】 A Quality Program Manager will participate in weekly business reviews, provide insights from both their own and other coaching contact reviews and are responsible for quality analysis and reporting. You will need to be regularly lead and participate in calibration activities, be an expert in quality standards and align the teams with these standards. You will also need a deep knowledge of the business, performance management and vendor management practices. It is important that you are able to articulate and analyze customer expectations and satisfaction, service trends and professional ethics and operational policies and procedures are followed.A Quality Program Manager is responsible in supporting and guiding their respective sites and business partners to achieve goals in customer satisfaction and quality performance and includes building behavior based coaching plans based on qualitative and quantitative insights. This work will be achieved through influencing management, adopting best practices and effective root cause analysis on the reasons for customer dissatstifaction or lack of adherence to customer and business critical processes and practices. This is all done through the lens of As one of multiple quality program managers for the region, you will also partner with your peers to set the direction and provide consistency across the network. |
受動喫煙対策 | 屋内禁煙 |
更新日 | 2024/04/15 |
求人番号 | 3455261 |
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転職・求人情報の詳細をご覧になる場合は会員登録(無料)が必要です