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| 部署・役職名 | Director, Service Management |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Professional Services is searching for a dynamic and resourceful individual to join our Managed EDI Service Practice as a Delivery Management Director. The Delivery Management Director has three primary areas of responsibility: managing a team of direct reports; participating in presales opportunities and managing customer’s change requests; driving revenue through the delivery of customer engagements. This position focuses on Enterprise accounts with an emphasis on the the firm's EDI product lines. In this role, you will work closely with Professional Services Consultants and customers in the delivery of the firm's engagements, as well as with Account Executives, Solution Consultants and strategic partners throughout the sales and delivery cycles. You're great at: •Managing, coaching, and mentoring a team of direct reports. •Growing your team’s utilization results through staffing, scheduling, development planning and performance management. •Providing operational thought leadership by standardizing managed service practices. •Demonstrating technical thought leadership on the firm's EDI solutions. •Offering strategic input to customers and prospects on the firm's solutions. •Interacting with other departments, across various regions and time zones, to scope Change Request effort, create estimates and respond to RFPs. •Delivering customer engagements with high quality. Change Request delivery activities relate to the functionality of the firm's products and may involve tasks such as analysis, configuration, and/or development. •Effectively communicating through excellent written and verbal. •Delegating tasks and responsibilities to appropriate personnel. |
| 応募資格 |
【必須（MUST）】 What it takes:•Minimum of 8 years of experience in a professional services management role. •A solid technical grasp of a variety of EDI solution and the firm's EDI products. •Strong interpersonal and leadership skills. •Ability to confidently interact with both business and technical audiences. •Utilize analytical, technical, and problem－solving skills. •Experience managing a remote team of diversely skilled consultants. •Ability to work as part of a dynamic team. •Self－starter, self－motivator and a quick learner. •This position has a billable component, measured by utilization achievement. •This is a revenue generating position. •Travel is a requirement of this position. •Location: Tokyo |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2024/04/09 |
| 求人番号 | 3441403 |
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転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です