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Retail Excellence Manager

年収:800万 ~ 1200万

採用企業案件

採用企業

ロロ・ピアーナジャパン株式会社

  • 東京都

    • 資本金99百万円
    • 会社規模非公開
  • アパレル・ファッション
  • 総合商社
部署・役職名 Retail Excellence Manager
職種
業種
勤務地
仕事内容 Loro Piana Japan is looking for a Retail Excellence Manager to ensure the implementation of the Retail Excellence Training focusing on Customer Service and Store Management, liaising with the local Retail Team, and following the HQ Retail Excellence Department.

This position will oversee that all the necessary in-store coaching activities are correctly implemented and performed in all the Stores under responsibility.

Responsibilities
・Local refer- Needs to be a good coach to the stores.
・Solid project planner, for organizing the training cycle.
・Have the potential to become a good trainer
・Act as a solid coach to the stores
・Identifies training needs and can follow up with proposals intended to develop retail staff’s competencies
・Ensures all staff is properly and timely trained on the topics defined by the Corporate (implementation/delivery)
・Provides effective contribution to customizing corporate training in light of local requirements
・Ensures expected retail standards are implemented and maintained, sharing vision and goals with the Retail Manager
・Delivers training himself/herself and supports other internal trainers in terms of methodology and training purpose
・Monitors Retail Staff’s competencies through the analysis of Mystery Shopping reports and works out training proposals accordingly
・Follows up on training initiatives to guarantee top-level customer service and proper management, directly providing coaching on the job, when needed
・Supports the local Visual and Product staff in the implementation of all the product training programs and verifies that the roll-out schedule is respected
・Designs focused orientation plans addressed to new hires
・Guarantees all staff on board share an adequate level of brand awareness through corporate induction
・Takes care of the entire process of training organization
・Keeps contact with local referents of training suppliers
・Manages the training budget
応募資格

【必須(MUST)】

・Fluent in both Japanese and English
・At least 6 years of relevant experience
・In-store expertise and client management practice
・Previous experience as a trainer is required - needs analysis/design/delivery
・Good understanding of the retail business, the client profile and client expectations
・Aware of the dynamics and strategies as well as the daily routine on the shop floor (which turns into a good mix of managerial vision and down-to-earth approach)
・ University degree or equivalent culture

【歓迎(WANT)】

Background in luxury retail is a plus

・Strongly motivated and initiative-oriented
・Sincere interest in people's development
・Excellent interpersonal relationship skills
・Passionate and energetic, communicates self-confidence and reliability
・Well-organized and confident in managing budget tools, databases and figures
リモートワーク

「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります
受動喫煙対策

喫煙室設置

更新日 2024/04/02
求人番号 3405619

採用企業情報

ロロ・ピアーナジャパン株式会社
  • ロロ・ピアーナジャパン株式会社
  • 東京都

    • 資本金99百万円
    • 会社規模非公開
  • アパレル・ファッション
  • 総合商社
  • 会社概要

    【代表者】ディエゴ・フランチェスコ・スコッティ
    【資本金】9,900万円
    【本社所在地】東京都千代田区平河町2丁目1番1号

    【事業内容】
    ■布地原材料、糸、布地、織物、靴・履物を含んだ衣料・装飾品、家庭用品並びにその他化粧品、香水、
     宝飾品類・アクセサリー、ギフト用品、毛皮・皮革製品、腕時計、眼鏡、オフィス用品及びにスポーツ用品等の
     補助的製品の卸売、小売、輸出入及びマーケティング

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