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部署・役職名 | アドビ株式会社 [Technical Support Engineer] |
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職種 | |
業種 | |
勤務地 | |
仕事内容 |
Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us and Adobe Japan has been ranked 6th, for Great Place to Work. We’re proud to offer market competitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement. We know that people are the differentiator in our business, and that's why we want to meet you! [The Opportunity] The Technical Support Engineer for Adobe Experience Cloud products will provide Technical Support for Adobe Experience Cloud customers. They are the key personnel between customers and internal groups to maintain customer satisfaction with our solutions and resolve customer issues. The Technical Support Engineers deliver accurate and timely technical support to Adobe customers. They handle support issues of a sophisticated and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the capability to prioritize and handle various tasks at the same time. The Technical Support Engineer performing this function orchestrates the delivery of services designed to handle and mitigate the risk and support the successful operation and adoption of Adobe solutions in key accounts. [What you'll Do] ・Through your actions, drive measurably high levels of customer satisfaction that lead to customer loyalty and retention ・Provide customer support via telephone, web-conferencing, portal, and email ・Act as a customer advocate, ensuring all customers’ voices are heard inside Adobe! ・Collaborate closely with engineering and product management to ensure customers’ desires for future product direction are heard ・Address customer questions and concerns, large and small, in an effective and timely manner ・Understand the real-world impact that product issues and defects can have on our customers and their business ・Work closely with customers to understand their business and how best to assist them in optimally using Adobe Experience Cloud products ・Accurately record and maintain incidents in accordance with department standards ・Investigate, validate, and report customer submitted bug reports ・Assist Product & Cloud Engineering staff in resolving product issues ・Partner with Technical Account Managers and Customer Success Managers |
労働条件 |
【勤務および休日休暇】 ・フレックスタイム制 標準労働時間 7時間30分/日(1ヶ月精算) ・完全週休2日制 ・年次有給休暇/ゴールデンウィーク・年末年始連続休暇 ・私傷病休/特別休暇(正社員のみ) ・産前・産後休暇:26(暦)週間まで取得可能。その間、基本給の 100% を支給 ・出生休暇:10 就業日まで取得可能。その間、基本給の 100% を支給 ・育児休暇/介護休暇(正社員のみ) ・サバティカル休暇(勤続5年ごとに15日間付与-正社員のみ) 【給与および待遇(年俸制)】 ・月次基本給 年俸の1/12 ・昇給年1回 ・インセンティブ制度有(役職・職種に準ずる) ・時間外勤務手当 【諸手当】 ・社会保険手当 ・健康保険、雇用保険料の本人負担分を手当てとして支給 ・通勤手当: 公共交通機関の1ヶ月の定期代を支給 ・福利厚生プログラム(ベネフィット・ステーション) ・退職金制度(正社員のみ) ・持株制度(役職・職種に準ずる)/ストックオプション制度(正社員のみ) ・団体生命保険/長期所得補償保険 ・東京都情報サービス産業健康保険組合加入 ・ウェルネス支援制度/教育支援制度(正社員のみ) |
応募資格 |
【必須(MUST)】 ・Fluency in JAPANESE and proficiency in English (reading/writing and verbal communication) is a plus・At least three years experience in a customer support environment, preferably in a high-tech enterprise setting ・Excellent oral and written communication skills; the ability to clearly communicate technical solutions, and how they can solve customer business problems, to all types of audiences ・Ability to build strong relationships across internal teams and with customers ・Embrace teamwork, but equally, Independent and dedicated, proactive self-starter 【歓迎(WANT)】 ・Experience with SQL, database (e.g., Oracle, PostgreSQL) management, and cloud-based data storage (e.g., Snowflake).・Experience with XML, JavaScript, HTML, and other script languages ・Experience with debugging of customer code ・Intermediate knowledge in SMTP, DNS, SSL, and Web servers (e.g., Apache) ・Experience in a wide range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration, and client/server operations is desired ・Special consideration given for: Experience using Adobe Campaign, Adobe Journey Optimizer, or other Marketing Automation System |
受動喫煙対策 | 喫煙室設置 |
更新日 | 2024/03/22 |
求人番号 | 3396006 |
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