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部署・役職名 | 【女性積極採用】Associate Vendor Manager, Japan Global Outsourcing ポジティブ・アクション |
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仕事内容 |
◆◇◆ポジティブ・アクション◆◇◆ 本ポジションは⼥性の積極採⽤を⾏っております。 〜オフィス+在宅ハイブリット勤務・フレックス勤務〜 ◆◇◆Positive Action◆◇◆ We are actively hiring women for this position. Office + Home; Hybrid Work/Flex Work Earth’s Most Customer Centric Company is seeking a talented candidate to join our Global Outsourcing team within World Wide Customer Service (WWCS). As an Associate Vendor Manager, you will be responsible for implementing new programs, cultivating operational excellence and partnering with our teams to positively impact customer experience. This is a high-impact, high-visibility position that interacts with a broad range of stakeholders and requires a superior self-directed individual with attention to detail and great organizational skills. The successful candidate will draw from previous work experience in contact center operations the ability to multitask, make smart and timely decisions with limited guidance, and react with appropriate levels of urgency to situations and events that require quick response or turnaround. They are passionate about delivering wow customer experiences, passionate about solutions, and love getting in the weeds on all issues. *International/Domestic travel required. *The position will be based in Tokyo, Japan. ◆Key Job Responsibilities 1. Operations Management Effectively manage operations to the highest standard of customer obsession, solve escalations, drive continuous improvement and share best practices. • Daily and weekly operations review and KPI management • Conduct root cause analysis and Operation process standardization • Detailed reporting and metrics preparation using Excel. Ad-hoc operational reports, status updates on a need basis and contribute to the development of reporting systems • Solve complex customer service issues and proactively prevent negative service trends. • Escalates issues on a timely manner 2. Stakeholder Management Build strong, trusted relationships with vendors and stakeholders across different levels of the organization. • Develop and maintain strong working relationships with internal and with external stakeholders. • Demonstrate a management style that encourages participation and ownership, along with a continuous focus on action and customer satisfaction. • Conducts all business with the highest ethical and professional standards, representing our brand at all times. 3. Program Management Manage projects and change initiatives incl. new implementations and site launches. • Deployment of new operations and/or services. • Sharing operational and quality best practice across our Customer Service network. • Manage special projects as assigned. • Drive compliance with standards related to Operational Execution, Security and Infrastructure. |
労働条件 |
• 勤務地:東京(品川)オフィス • 契約期間:期間の定めなし(正社員採用) • 試用期間:あり(3カ月) • 就業時間:基本9:00-18:00(間休憩1時間) *週40時間フレックス勤務 • 休日:土日祝 (カレンダー勤務) • 休暇:年次有給休暇(入社初年度最大14日間)、パーソナル休暇(年間最大5日間)、特別有給休暇 • 残業:あり(月平均30時間程度) • 想定月給:740,000円~ • 想定年収: 1000万円~(基本給年俸+Sign-on Bonus+制限付き株式RSU) *能力、資格、経歴、経験等を考慮し、面接後に最終決定 • 給与改定:年1回 • 社会保険:健康保険、厚生年金、労災保険、雇用保険 • その他福利厚生:健康診断、会員制福利厚生制度(ポイント付与あり)、確定拠出年金(DCプラン)、制限付株式(RSU)、社内割引制度、従業員アシスタントプログラム(EAP)、団体生命保険 (保険料全額会社負担) ※その他詳細は面談の際にお伝えします。 |
応募資格 |
【必須(MUST)】 • 3+ years of relevant experience in Customer Service• A sincere passion and obsession for customers and people with a willingness to roll up sleeves to get it done • Exceptional interpersonal and communication skills, both written and verbal in Japanese and English language • Record of accomplishment of taking ownership and driving results • Confident in both strategic and tactical thinking and technical/analytical aptitude • Demonstrated success in people leadership and project management 【歓迎(WANT)】 • Bachelor's, MBA or Advanced Degree• Lean/Six Sigma experience • Demonstrated project management success • Experience managing global, remote teams • BPO experience ◆選考ステップ (1) 応募(英文Resume提出) → 書類選考 (2) 1次面接1回 (3) 2次面接5回 (4) 選考結果連絡(内定・ご入社手続き) ※応募時に英文Resumeの提出必須 ※面接は全てオンライン上で実施(ウェブ面接、英語面接あり) |
アピールポイント | 従業員数1000人以上 シェアトップクラス 2年連続売り上げ10%以上UP 年間休日120日以上 自社サービス・製品あり 外資系企業 女性管理職実績あり 20代管理職実績あり 上場企業 産休・育休取得実績あり ストックオプション制度あり 社内公用語が英語 教育・研修制度充実 Uターン・Iターン歓迎 管理職・マネージャー フレックスタイム |
受動喫煙対策 | 喫煙室設置 |
更新日 | 2024/03/15 |
求人番号 | 3379309 |
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