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| 部署・役職名 | Lead Client Service Representative － Onshore |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
This job is a senior position and technical resource within the Client Service Team that works independently to service relationships to ensure an exceptional level of client service is met. This role supports clients under less direction from the Client Service Team Leader, works on cross client projects and other business initiatives while acting as an escalation point for resolution of issues by other team members. Client Servicing and Inquiry Response： ・Work independently to respond to all client inquiries on a daily basis including the most complex and escalated issues and own resolution ・Maintain relationship objectives, developing a proactive relationship and service plan to ensure exceptional value－added service to clients ・Maintain a strong knowledge of our departments, systems and services across all products and businesses ・Introduce and familiarize clients to new technology, automation tools and our Worldview systems ・Participate in the coordination of new business and product implementations, conversations and special projects as required Service Improvement： ・Understand the way in which our clients operate to be able to suggest and implement changes ・Maintain a strong knowledge of industry initiatives to help anticipate future client requests ・Identify ways to improve productivity and efficiency within the team Risk Management and Control： ・Adhere to and assist in implementing all risk policies and procedures • Monitor receipt of all client documentation ・Represent the department in cross office meetings ・Communicate deliverables and action items from these meetings to the Client Service Manager and Team Leaders/Supervisors |
| 応募資格 |
【必須（MUST）】 ・Bachelor’s Degree・Minimum of 6＋ years of global custody and/or financial services industry experience ・Excellent written and verbal communication skills both in English and Japanese ・Project management skills and experience ・ Excellent problem－solving skills ・ Knowledge of domiciled funds is a plus ・ Team Player |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2024/03/11 |
| 求人番号 | 3365673 |
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- 会社規模31-100人
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転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です