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部署・役職名 | Deskside Support Engineer - L2【東京勤務】NASDAQ上場/グローバルな環境/5割近くが外国籍の社員/年収650〜800万円想定 |
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仕事内容 |
Work Location: Tokyo, Kudanshita (Client Onsite/Mon – Fri) Required Languages: Japanese: Intermediate / Business (N1) English: Business/Advanced Hire type: 1 year contract ----------------- Overview: • We are looking for someone who has prior Deskside Support - L2 Roles and Responsibilities: • Troubleshoot, support and incident-manage user PCs and other related technical infrastructure according to the client’s SLA. • Provide technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other hardware in office environment. • Coordinate with helpdesk engineers to provide support by corresponding to tickets within decided period. • Manage IT hardware assets. Tasks include installing, moving, adding, changing, disposing, and removing. • Support best practices of IT and client requests through communication with onsite. • Other ad-hoc technical tasks are required. • Create and host presentation for user IT training. • Reproducing, diagnosing, and analyzing problems reported by end-users, in turn formulating solutions to resolve the issue at hand. • Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation. • Organizing and maintaining a problems and solutions log for use by other Desktop Support personnel. • Operate and test daily functionality of all AV and integrated conference rooms. • Perform routine testing and problem diagnosis for all installed conference room systems and equipment. (projectors, microphones, speakers, amplifiers, cameras, and displays) • Perform preventative maintenance to resolve problems or identify problems requiring escalation to appropriate manager, vendor, or manufacturer. • Troubleshoot AV/UC problems on the fly as required, “emergency” as well as “non-critical” situations. • Assist with company meetings/functions as required. • Daily system testing to confirm equipment and room system is functional. • Ensure all conferencing systems and spaces are presentable and ready for use. • Basic configuration and commissioning of routers and switches • Any DC-related power issues and measurements • Network Cable Testing, Hardware reboots, Inventory services, Rack and stack. • Ensure equipment / devices are stored safely, labelled and record. • Coordinate for HW reception, storage, and delivery. • Smart hands support for global Network team for Network / Analog Telephone / Video Conference /Printer device configuration support for global NS team (pre-config, shipping, peripheral set-up / console access & etc.) May include physical racking, cabling and decommission if 3rd party vendor is not commissioned. • Attend/Report/Present in the meetings as and when necessary. Provide regular updates to the IT project team and client. |
労働条件 |
<休日休暇> 土曜日、日曜日、国民の祝日、年末年始 年次有給休暇:初年度10日 病気有給休暇:年10日 特別有給休暇:結婚、出産、忌引きなど <各手当・制度補足> 健康保険 (関東ITソフトウェア健康保険組合) 雇用保険 労災保険 厚生年金 団体長期障害所得保障保険 (GLDT) 団体保険 <教育制度・資格補助補足> 主にOJTとなります <その他補足> ※日本の法習慣に準拠した就業規則を採用しており、福利厚生も充実しております。 ■出張手当 ■私服通勤可(※オフィスカジュアル) ■社会保険組合の保養所利用可能 <昇給有無> 有 <残業手当> 有 <給与補足> ※上記年収はあくまでも想定であり、スキルやご経験により前後します。 ※固定手当の内訳は選考過程でご案内いたします。 ※上記年収とは別に業績連動賞与の付与を想定しています。 賃金はあくまでも目安の金額であり、選考を通じて上下する可能性があります。 月給(月額)は固定手当を含めた表記です。 |
応募資格 |
【必須(MUST)】 Must have skills and requirements:• Basic understanding of technologies including VoIP, TCP/IP • Basic knowledge of LAN and WAN systems • Provide aid and support for DSS technicians. • Provide courteous customer support to users. • Monitor all open tickets to ensure prompt closure and resolution. • Minimum of 3 years of experience in a support role in delivering IT services • Responsible, autonomous, accountable and able to work independently on most aspects of their role under a moderate degree of supervision. • Experience with IT infrastructure area support - DSS, OS Windows (workstations), LAN, Printing Services Years of experience: • 2 Years to 15 Years 【歓迎(WANT)】 N/A |
アピールポイント | 外資系企業 上場企業 2年連続売り上げ10%以上UP 社内公用語が英語 女性管理職実績あり 年間休日120日以上 産休・育休取得実績あり 完全土日休み |
受動喫煙対策 | 屋内禁煙 |
更新日 | 2024/04/19 |
求人番号 | 3348598 |
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