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カスタマーサポート － SQL Dataset
年収：800万 ～ 1200万
採用企業案件
株式会社UL Japan
-
- 会社規模501-5000人
- 機械
| 部署・役職名 | カスタマーサポート － SQL Dataset |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Under minimal supervision, the associate acts as the designated account representative for multiple Japanese clients who are transitioning (or have already transitioned) from implementation phase to maintenance support of UL’s proprietary Wercs Studio software. With deep understanding of the functional and technical features of the software, and with support of the global peers, the associate will build rapport with clients and assist them in achieving self-sustainability with the software. The associate is also responsible for working closely with both the client and the internal teams to resolve day-to-day technical issues as they arise. While the associate is accountable to a Tokyo-based supervisor, he/she is expected to work with global peers and dotted managers with the primary goal of achieving customer success. Job responsibilities include: - Achieving mastery of UL's proprietary Wercs Studio software and related products. - Establish rapport with clients and become their go-to person. - Investigate and resolve software/content issues as they arise, by working closely with both the client and internal teams. - Escalate software/content issues as needed in a timely fashion. - Document all support information in centralized database. - Effectively communicating status and issues to client and management with regularly scheduled meetings. - Design customized rules/reports to meet ever-changing customer requirements. - Plan and provide software training classes and/or seminars for client, with the aim to cultivate champion users. - Deliver updated regulatory content to client environments as they become available. |
| 応募資格 |
【必須（MUST）】 - Business English fluency is required (both written and verbal).- MUST be native in Japanese. - Strong analytical, problem solving, and facilitation skills. - Strong interpersonal, written and verbal communication skills. - Strong technical background including: Database principles and query writing (SQL Server), .NET web applications, understanding of application servers (IIS) in general, XML, software configuration and application troubleshooting. Experience with Oracle database is welcome but not required. - Willing to work independently. - Open to new experiences, and able to learn new skills and information from various sources. - Experience with GHS-, SDS-, or Chemical- related software packages is a plus (see footnotes for acronyms). - Generally 5 years of experience in software technical support and/or implementation. - Bachelor’s Degree in Computer Science, Information System Management, or a similar discipline. - Ability to travel domestically and internationally if requested (very low likelihood of travel). *GHS: Globally Harmonized System of classification and labelling of chemicals *SDS: Safety Data Sheet(s) |
| アピールポイント | 完全土日休み |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2024/03/07 |
| 求人番号 | 3344812 |
採用企業情報
- 株式会社UL Japan
-
- 会社規模501-5000人
- 機械
-
会社概要
【設立年月日】2003年4月10日
【代表者】山上 英彦
【従業員数】約600名
【本社所在地】三重県伊勢市朝熊町4383-326
【その他事業所】東京、三重、神奈川、愛知、千葉
【事業内容】
■製品安全試験認証サービス
■EMC / 無線関連サービス
■医療機器関連サービス
■環境関連サービス
■化学製品情報サービス
■セキュリティ関連サービス
■環境 / 労働安全衛生 / サステナビリティ・ソリューション
■検証サービス
■アドバイザリー / トレーニング・サービス
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です