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Account Manager
年収：応相談
採用企業案件
Dropbox Japan株式会社
-
- 会社規模非公開
- インターネットサービス
- その他
| 部署・役職名 | Account Manager |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Role Description The role of an Account Manager serves as the sales interface for our existing accounts, maintaining strong relationships with customers and sales partners. Responsible for collaborating with key internal teams (customer-facing technical departments, customer success, and various internal back-office teams), the Account Manager takes on the responsibility of expanding business with assigned clients. By building trust with existing accounts, proposing appropriate utilization of services, understanding customer issues, and providing resolution proposals, the Account Manager enhances customer satisfaction. As Dropbox celebrates its 17th year since its founding, it enters a new phase as an AI-first company, envisioning a second era of innovation. Considering the value that can be delivered to customers through new Dropbox solutions, the Account Manager engages in daily dialogues with accounts to identify opportunities for upselling and cross-selling. Proactively collaborating with the global counterparts in the same position, there is also the potential for building a robust career in future sales. We are seeking individuals with the ability to enhance and maintain good relationships with customers, intuitive insights into business, strong problem-solving skills, energy, and a commitment to long-term success. Join us if you are someone who can contribute to the improvement of customer relations and thrive in the business, offering a lasting impact. - Build deeper trust with existing clients and understand and resolve their business challenges. - Always approach clients with sincerity, striving to comprehend and understand their business as well as industry challenges. Propose solutions to these challenges, actively contributing to building a trusting relationship with clients. Activities will be conducted with a focus not only on knowledge of Dropbox services but also on how they can contribute to improving client operations. - Maintain long-term and continuous relationships with clients. - It is essential to engage in activities that allow for the sustained maintenance of positive relationships with clients, adopting a mindset of learning from clients while being aware of the ever-changing business environment. Simultaneously, regular information exchange with stakeholders such as sales outlets is crucial, conducting transparent activities to uphold favorable relationships with all those associated with the client. - Pipeline management and account plan creation and maintenance. - In addition to maintaining and expanding renewal contracts, devise and implement upselling and cross-selling activities while considering clients' business challenges. Engage in continuous activities such as identifying improvement points. - Formation and maintenance of a strong team centered around the customer. - Build strong relationships with internal and external stakeholders centered around the customer. Internally, establish clear goal setting and delineation of responsibilities to ensure appropriate support from each team. Agree and implement fair action items in response to these goals and responsibilities. - We are seeking individuals who do not wait for things to happen but consistently express their ideas and thoughts. We value individuals who proactively engage with others, fostering a constructive atmosphere. |
| 労働条件 |
Full Time |
| 応募資格 |
【必須（MUST）】 - Over 7 years of direct sales experience in the IT industry, with more than 5 years dedicated to building continuous relationships with clients.- Experience in creating and executing account plans over multiple years while understanding the client's business. - Proven experience in understanding client business operations and goals, proposing, delivering, and improving value from technology, all from the client's perspective (customer-oriented problem-solving skills and analytical thinking). - Strong commitment to achieving numerical targets, with a passion for involving the necessary departments and individuals. - Proactive communication with colleagues both at headquarters and abroad, demonstrating the ability to collect and share information. - Ability to visualize and analyze problems based on data, and construct logical solutions. - Experience in pipeline management and forecasting using Salesforce. - Fluent in Japanese and English 【歓迎（WANT）】 - Sales experience in the media industry.- Sales experience with central government, local governments, and similar industries. - Proven success in utilizing sales tactics such as SPIN, MEDDIC, DISC, etc., to achieve results. |
| アピールポイント | シェアトップクラス 年間休日120日以上 産休・育休取得実績あり ストックオプション制度あり 社内ベンチャー制度あり 社内公用語が英語 自社サービス・製品あり 外資系企業 女性管理職実績あり 上場企業 2年連続売り上げ10％以上UP 教育・研修制度充実 資格支援制度充実 |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2024/02/07 |
| 求人番号 | 3270792 |
採用企業情報
- Dropbox Japan株式会社
-
- 会社規模非公開
- インターネットサービス
- その他
-
会社概要
Everything you and your business need to work efficiently, all in one place
Collaborate seamlessly and deliver work faster from anywhere with Dropbox. Securely store your content, edit PDFs, share videos, sign documents and track file engagement—without leaving Dropbox.
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です