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Customer Issue Resolution
年収：800万 ～ 1100万
採用企業案件
特集求人
本求人は、「プレミアムステージ」をご利用でなくても、ビズリーチ会員であればどなたでも閲覧、応募が可能です。
スリーエムへルスケアジャパン合同会社
-
- 会社規模非公開
- 専門商社
| 部署・役職名 | Customer Issue Resolution |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
As a Customer Issue Resolution (CIR) Country Supervisor you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact in a combination of the following areas: Direct leadership of country CIR team/resources in Japan Securing efficient AR collection and actively resolving overdue invoices with the customer Monitoring and managing credit parameters, payment terms and exception requests in conjunction with Credit COE Team Managing customer complaint cases to ensure disputes are reconciled in a timely manner with good customer and internal communication Becoming an expert in and positively influencing the payment behaviour of the customer as appropriate depending on the business model and type of customer Driving to improve key performance indicators (KPIs) within the team Supporting the CIR Area Leader with data sharing, customer background and general reporting for your area as required Your Skills and Expertise Five years of experience in an accounts receivable, collections or finance role Additional experience in customer service or complaints management desirable Intermediate to Advanced Excel skills – ability to analyse financial information Great communicator, comfortable using English Natural leader, enthusiastic and good role model to junior colleagues High level of comfort working across multiple complimentary software platforms to complete a task eg, Salesforce CRM, various ERP systems, various reporting systems Ability to communicate clearly, build relationships and discuss financial matters with customers Good time management skills, organized and reliable Thrive under pressure with multiple tasks on hand; able to prioritise and identify issues that require escalation or wider stakeholder engagement Customer first mindset, creating win win outcomes Results and KPI driven, balancing short and long term benefits For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team. |
| 応募資格 |
【必須（MUST）】 English SkillSoftware: Salesforce CRM, various ERP systems, various reporting systems 【歓迎（WANT）】 KPI Management |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2024/01/30 |
| 求人番号 | 3246948 |
採用企業情報
- スリーエムへルスケアジャパン合同会社
-
- 会社規模非公開
- 専門商社
-
会社概要
【代表者】宮崎 裕子
【本社所在地】東京都品川区北品川6-7-29
【事業内容】ヘルスケアに係る各種製品、複合製品及び関連製品の開発・製造・輸出入・加工・販売 等
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です