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Service Management － ITIL Process Consultant
年収：800万 ～ 1000万
採用企業案件
日本タタ・コンサルタンシー・サービシズ株式会社
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- 会社規模501-5000人
- インターネットサービス
- その他
| 部署・役職名 | Service Management － ITIL Process Consultant |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
【部門紹介】 Department is in charge of providing IT Service Management Process and tools solutions for ITO and AMO Services ; Main offerings are, Process implementation, ITSM Tools (Servicenow,SummitAI,BMC..) ITAM Tools (Snow,Flexera) ,Monitoring (Solarwinds,newrelic,datadog etc.), Service intergration &Automation etc total department size is 80 (Japan and India) 【プロジェクト紹介】 The IT Service Management (ITSM) team is a highly skilled and diverse group of professionals dedicated to providing Unified Service Delivery Management services based on ITIL (Information Technology Infrastructure Library) best practices. Our department operates on a hybrid model, leveraging the expertise across Japan and India. 【ポジションの魅力】 Working for this team offers the opportunity to be part of a diverse and skilled group, apply ITIL best practices & Servicenow capabilities, and collaborate across multiple locations. It provides a dynamic, customer-centric environment with a strong focus on continuous improvement, professional development, and impactful IT service management. 【将来のキャリアパス】 This project not only provides valuable ITSM and ITIL experience but also offers exposure to customer-facing roles and consulting opportunities. Candidates can develop strong communication and relationship-building skills, crucial for client interactions. This experience opens doors to careers in customer service, account management, and IT consulting, where they can leverage their ITSM expertise to provide strategic guidance and solutions to clients, further advancing their careers in the IT and consulting domains. 【仕事内容] As a an ITSM Consultant , you will play a pivotal role in enhancing IT service management and ensuring client satisfaction. Your responsibilities will encompass a wide range of ITIL disciplines, client-facing activities, and consulting, designing, documenting, and implementing various ITSM processes and ITIL practices, contributing to service excellence in a diverse IT environment. |
| 労働条件 |
■雇用形態 正社員 ■給与 下記年収欄をご覧くださいませ。 ※経験・能力など考慮の上、当社規程により決定 昇給：あり 賞与：あり ■勤務時間 9:00～18:00（実働8時間） ■休日/休暇 年次有給休暇（初年度10日 ※入社日によって異なる場合有）、完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、育児・介護休業 ■福利厚生 保険：健康・厚生年金・雇用・労災保険 制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス） ※財形貯蓄・確定拠出年金は正社員のみ対象 ■勤務について リモート勤務（配属は東京本社） ご出社いただく場合：東京本社(港区)、プロジェクトによってはお客様先でのMTGが発生する場合有 ※着任当初はオンボーディング等の為出社いただく可能性がございます。 ※面接は、全てオンライン（Microsoft Teams）で対応いたします。 |
| 応募資格 |
【必須（MUST）】 ・7+ years’ experience in an ITSM field, or equivalent relevant work experience.・Experienced Service Management professional and demonstrates excellent customer facing service skills. ・ITIL qualified, has expert knowledge of ITIL disciplines mainly (IM, PM, CM, KM, SLM, SRM, SACM, CMDB, Availability and Capacity Management) ・Experience in service management or support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines ・Experience in Asset & configuration management process life cycle support ・Experience on Symphony SummitAI ITSM tool – on different modules like IM, SR, PM, SACM, KM etc. ・Excellent written and verbal communication skills at all levels of contact and in a wide variety of situations ・Basic technical background and understanding to present and discuss technical information in a way that establishes rapport and sustains credibility with IT Technical Teams. ・Excellent problem solving, collaboration, influencing, and conflict management skills ・Hands on Knowledge on Symphony SummitAI or other ITSM tool. ・Governing the daily Business as Usual (BAU) operational activities for Service Management Office in Incident/ Problem/ Request/ Change/ Release/ SACM/ Availability and Capacity Management processes. ・Drives internal and external (Client) Service Review Meetings covering performance, service improvements, quality, and processes. ・Has a detailed understanding of the service construct and critical metrics (SLAs, KPIs, etc.) to evaluate and review service performance and technical information provided by the service suppliers. ・Has responsibility for the smooth implementation of change into the production environment by ensuring ITIL disciplines are followed. ・Works closely with other enterprise service delivery areas; has responsibility for managing any priority incidents, including communication to the business, and driving root cause analysis and resolution to ensure continued and improved service. ・Using ITIL Problem Management techniques, analyze the Service Request data to identify trends. Make recommendations to the IT Leadership team on ways to eliminate future issues from occurring. ・Has the skills and ability to assess service health and bring together relevant parties to resolve service impediments impacting service performance. ・Provides meaningful reporting as agreed with the business to track service delivery and identify areas for improvement. ・Acts as the primary point of contact for the business groups to agreed IT functions, and vice versa. ・Makes recommendations for service improvement plans and ensures actions are followed through to completion in a timely manner. ・Provides regular and accurate management reporting on IT service performance. ・Mentors, coaches, and inspires lower level team members to higher levels of performance. ・Acts as an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure an effective dialogue exists between departments. ・Drives continual improvement for capabilities and the delivery of services across IT teams in their functional area; ensures a cohesive, high quality service is seen by the business by working closely with other IT teams across the enterprise to ensure service. ・Coordinates closely with other Service Delivery Managers across the group to ensure consistency of services and ITIL disciplines across the enterprise. ・Experience in using at least one of the ITSM tool (ServiceNow, BMC Remedy, HP Service Manager, Symphony SummitAI) 【英語力】 Proficiency in both English and Japanese is good to have ; at least native Japanese with business level English Client communication. Communicating with Global team members. Documentation and reports. Training and workshops. Service reviews. Escalation handling. Vendor relationships. Cross-cultural understanding. Client presentations. 【歓迎（WANT）】 Project Management Certification (e.g., PMP or PRINCE2).Proficiency in various ITSM tools (e.g., ServiceNow, BMC Remedy, HP Service Manager, Jira Service Management). Service Integration and Management (SIAM) knowledge. Familiarity with DevOps and Agile methodologies. Cloud Service Management understanding (e.g., AWS, Azure, Google Cloud). Cybersecurity awareness related to ITSM. Vendor Management skills. |
| アピールポイント | 外資系企業 従業員数1000人以上 年間休日120日以上 産休・育休取得実績あり 資格支援制度充実 女性管理職実績あり 上場企業 シェアトップクラス 教育・研修制度充実 自社サービス・製品あり 創立30年以上 管理職・マネージャー 完全土日休み |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2023/09/15 |
| 求人番号 | 2967298 |
採用企業情報
- 日本タタ・コンサルタンシー・サービシズ株式会社
-
- 会社規模501-5000人
- インターネットサービス
- その他
-
会社概要
タタ・グループの一員であるタタコンサルタンシーサービシズ（TCS）は、お客様のビジネスの変革やシンプル化、強化を実現するための、ITサービス、コンサルティング、ビジネスソリューション、そしてデジタルソリューションを提供するグローバル企業です。設立以来50年にわたり、高成長を維持しています。
日本TCSにおいては1987年にタタコンサルタンシーサービシズがインドのITサービス企業として初めて日本進出。2004年、タタ コンサルタンシー サービシズ ジャパン株式会社として日本法人設立し、2014年には株式会社アイ・ティ・フロンティア、タタ コンサルタンシー サービシズ ジャパン株式会社、 株式会社日本TCSソリューションセンターの3社が統合し、日本タタ・コンサルタンシー・サービシズ株式会社が発足いたしました。
【代表者】サティシュ ティアガラジャン
【従業員数】約3,700名
【本社所在地】東京都港区麻布台一丁目3番1号
【その他事業所】大阪・名古屋
【事業内容】ITサービス、コンサルティング、ビジネスソリューション
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