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| 部署・役職名 | Sr. Quality Analyst（D2AS） |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Key job responsibilities Work across multiple departments （PAVES, BI, Training/Content, Network Design, Partners）, OUs and sites and guide a distributed team of Quality Analysts and Associates Perform analytical deep dives to develop insights, identify performance gaps, highlight strengths, spot trends and recommend corrective actions Provide Ops team with a holistic view of performance and identify the levers which will drive performance improvements Lead quality improvement projects to meet performance targets and drive continuous improvement Materialize the Quality team’s vision into actions and projects. Participate in development of robust improvements and training processes, as well in the definition of quality goals Contribute to the development of reporting systems for all levels of the customer journey Have deep procedural and process knowledge and assist the network in optimizing, scaling and enhancing action plan Oversee analysis and define a structure to develop insights from contact audits |
| 応募資格 |
【必須（MUST）】 Japanese native level speaker with Verbal and Written SkillsEnglish language Proficiency （Verbal ＆ Written） Analytical skills and ability to synthesize recommendations from data Successful track record leading projects, process improvements or operations, preferably in a CS environment Demonstrable proficiency of Microsoft Office including Excel, SharePoint, Word Self－starter capable to taking initiative and working with minimal direction. 【歓迎（WANT）】 Bachelor’s degree in a quantitative or scientific area （Statistics, Engineering, Economics, Mathematics, etc.）3＋ years of experience as Quality analyst or Program Manager 3＋ years of experience in Customer Service Six Sigma Green Belt or Black Belt Certified MBA, Certified Project/Program Management credentials Experience with SQL, Tableau and internal reporting systems |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2023/02/06 |
| 求人番号 | 2582413 |
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