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| 部署・役職名 | Customer Success Manager |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
You will be our first Customer Success Manager, which means you will be responsible for shaping the vision, strategy, and workflow for Japan Office account management efforts. You will manage a portfolio of customers in the enterprise space. In addition, you can expect to work very closely with Customer Success Technical Managers, Sales Executives, Marketing, and GTM leadership to develop new value propositions, build awareness, own renewals/upsell/expansion, and reveal significant growth opportunities. Responsibilities: • Establish and grow relationships with executive sponsors and decision－makers through regular account planning, business reviews, and maintaining high levels of engagement. • Actively manage the success of a portfolio of strategic customers and support customer success, technical managers, with commercial/business aspects. • Be responsible for retention, development, and up－selling of focused accounts. • Close renewal and expansion business every month, meeting or exceeding your quarterly and annual goals. • Acquire and maintain a working knowledge of the complete capabilities of products and services. • Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews • Drive customer advocacy in the form of references, referrals, and case studies. |
| 応募資格 |
【必須（MUST）】 REQUIREMENTS• 5 ＋ years experience in a client－facing role, such as customer success, account management, or sales experience from a high－tech （SaaS） company. • At least two years of experience in team management. • You have experience and abilities in retention/renewal, upsell, and general sales. • You have a solid executive presence. You are comfortable talking to a Fortune 500 CMO, CEO, CIO, or CTO. • You have experience developing strategies on assigned accounts to fully leverage technology solutions. • You have led projects from conception to closure and have experience using internal resources to get things done. • You know how to build trusted relationships with marketing agencies, executive sponsors and end－users. • Superior verbal, written communication, strong presentation skills and ability to tell a compelling data story. • Proven track record of consistently exceeding objectives, self－motivated, and driven by results. • Big advantage: • Knowledge and experience with Paid Search and Pay－Per－Click （PPC） advertising and relevant platforms, such as Google Ads （Adwords） and Google Analytics is a major advantage and will be taken into account even if you have less than the required experience. • Experience with measuring, analyzing, and reporting on marketing performance metrics is an advantage. |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2022/11/28 |
| 求人番号 | 2480653 |
採用企業情報
- Cyber Security Unicorn Company
- 会社規模1-30人
-
会社概要
Leading go－to－market team’s security suite, trusted by over 14,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users.
Powered by award－winning cybersecurity technology, this Unicorn Start－up offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on－site conversion, data, and analytics.
This global start－up company has offices in Tel－Aviv, New York, London and Tokyo.
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- コンサルティング IT・インターネット その他（教育・官公庁）など
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- IT Consultant
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