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| 部署・役職名 | Head of Customer Care |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
The Customer Care Head improves business performance by creating competitive advantages that impact Cost, Cash and Growth; this is, ensuring availability of products at the point of sales, improving the On Shelf availability and customer satisfaction at the optimum cost, the most efficient processes end to end and clear and timely information for all stakeholders. Customer Care is the customer facing area from the Supply Chain perspective. Therefore, the Customer Care Manager should be the link between the customers and internal areas in order to guarantee customer satisfaction (This is not an exhaustive list): Customer Hub and Finance: Key partner for both guaranteeing the right flow of product and information to and from the customer and ensuring the successful development of Joint Business Plans. Growth Hub and Growth performance Hub: Key partner for the development of commercial business plans in accordance to operational capabilities Digital: Key partner for the development of Digital Projects and ensuring an end to end flawless operation where systems are implied. Other Supply Chain areas (QA, Demand Planning and Distribution): Key partner to ensure product availability with the right conditions in the right moment and at the right place and the development of specialized customer facing projects (Joint Forecasting, Warehousing and Transport practices…) Inventory optimization: Lead the efforts towards the balance of Stock in trade from stores and DCs with Sales team System operation management: Related to customer orders and returns (JCA, BMS, Web EDI, SAP, slip printing system, etc.) Master data operation management This position will report directly to the Supply Chain Head. |
| 応募資格 |
【必須（MUST）】 College or University Diploma in Engineering, Business Administration, or equivalent experienceCustomer Orientation, Results Orientation, Communication and Network builder, Proactivity and creativity, Team Building skills, Resilience to work under pressure, Flexibility and rapid reaction for changes, Decision Making, Problem Solving, Well organize, Work with deadlines, Planning and prioritizing, Continuous Improvement, Positive attitude, Project management 【歓迎（WANT）】 Experience in Pharmaceutical or FMCG industries |
| アピールポイント | 自社サービス・製品あり 外資系企業 女性管理職実績あり 従業員数1000人以上 シェアトップクラス 年間休日120日以上 産休・育休取得実績あり 教育・研修制度充実 |
| 更新日 | 2022/05/23 |
| 求人番号 | 2145789 |
採用企業情報
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- 資本金500百万円
- 会社規模501-5000人
- その他
- 医薬品メーカー
