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Customer Success Manager - R&D and Quality

年収:応相談

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部署・役職名 Customer Success Manager - R&D and Quality
職種
業種
勤務地
仕事内容 Our Customer Success Manager(CSM)team is specifically focused on the success of our customers.
Our CSMs are highly skilled individuals with strong life sciences industry experience and eClinical, eRegulatory or eQuality Systems know-how. Combining our customer knowledge with product expertise, we help customers identify how to add value, adopt best practices, and drive industry transformation.

•Own a Customer Success strategy for Enterprise and emerging mid-sized life-sciences customers
•Establish relationships and consistent touchpoints with key customer stakeholders across IT and the Business
•Effectively demo capabilities including use-cases, best practices, challenges, and how to address known gaps
•Guide customers on best practices to optimize consumption of releases (e.g. change management and validation)
•Evaluate how customers are managing their investment and identify efficiency and effectiveness gains
•Effectively influence and drive change within customer organizations
•Build and manage customer working groups and communities so that our customers have an avenue for peer-to-peer interactions and development of best practices


労働条件
応募資格

【必須(MUST)】

•At least 5 years experience working with life-sciences companies in Quality, Regulatory or Clinical space
•Proven ability to translate between IT and Business stakeholders to ensure business goals are achieved
•Proven ability to hold a deep discussion around drug development with life science customers
•Understanding of life sciences compliance and computer systems validation requirements.
•Ability to travel
•Fluent in English and Native level in Japanese verbal and written skills

【歓迎(WANT)】

•Process or Change Management Certifications.
•Knowledge in life sciences compliance and computer systems validation requirements.


リモートワーク

「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります
更新日 2021/12/08
求人番号 1980118

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