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Customer Support - Team Leader

年収:800万 ~ 1000万

ヘッドハンター案件

部署・役職名 Customer Support - Team Leader
職種
業種
勤務地
仕事内容 Position: Call Center Team Leader
Department: new Business Unit, Sales & Technical Team in charge of Chain Store Key Accounts
Reporting: to Sales & Technical Team Leader
Job content: Job includes the following assignments:
Management of call center in coordination with service providers
Daily communication on operational matters with all business partners involved (customer store staff & managers, distributors and service providers)
Planning, prioritization and scheduling of activities generated through the call center in coordination with team members and service providers
Handling of customer claims generated through the call center
Data input and preparation of internal reporting (daily, weekly and monthly)
Participation in periodical business meetings with customers, business partners and the headquarters
Periodical internal training about equipment and technical related matters
Availability to conduct both domestic and overseas business trips required, possibility to work on extra hours, including evenings, holidays and weekends based on shifts
応募資格

【必須(MUST)】

Experience: minimum 5 to 8 years’ experience in a similar role within a manufacturing company or its subsidiary, of which at least 2 years in a position of manager or team leader. Preferred fields are the refrigeration and food equipment industry, automotive or industrial machinery possible. Basic English ability required (at least written), work experience in a foreign capital company definitely a plus
Education: high school or technical college graduate; overseas study experience definitely a plus.



【歓迎(WANT)】

Qualification: English language qualification a plus
Character: strong management skills, proactive, self starter, willing to learn, strong sense of responsibility, good interpersonal skills and ability to interact smoothly with customers

更新日 2021/11/22
求人番号 1962982

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