1. 転職サイト ビズリーチ
  2.  > 
  3. 求人検索
  4.  > Client Experience and Relationship Manager

転職・求人情報の詳細をご覧になる場合は会員登録(無料) が必要です

新規会員登録(無料)

Client Experience and Relationship Manager

年収:800万 ~ 1300万

ヘッドハンター案件

部署・役職名 Client Experience and Relationship Manager
職種
業種
勤務地
仕事内容 ・Client Data Capture
In charge of the management of all Data Capture tools available on the market (e-Client Card, LINE, Web forms, …) and the adoption of the tools by our sales staff for all networks (Retail, Travel Retail, Partners, …)
Monitor all Client Data KPIs on both quantitative and qualitative aspects such as the client satisfaction, e-mail registration rate, etc.
Create dedicated programs to support our sales staff in achieving their data capture store and individual results.
・Client Data and Knowledge
Support the development, maintenance and enhancement of client data and client intelligence tools (Salesforce Service Cloud and Marketing Cloud, SAP Analytics Cloud, Looker, …)
Create and share qualitative client lists, client data and insights across office departments and networks (Loyalty lists, Opportunity lists, Yearly Strat Plan support)
Create and organize activities for all Cartier stakeholders focusing on the importance of Client Data
・Omni-channel Client Experience projects and campaigns
Client Journey and Experience related
Design, Improve, and Optimize the client journey across all touchpoints
Foster and lead in-store client experiential developments across all departments and functions
Identify client experience pain points and gather clients’ feedback
Define and coordinate action plans to remove hurdles across the client journey
Lead in particular the digital client experience, including all Salesforce related activities and projects
・CRM related
Coordinate the digital client activation calendar across office departments such as Client, MarCom, Retail, etc.
Adapt all worldwide client activation campaigns to meet the needs of our audience in Japan
Create and implement locally new automated, omni-channel client journeys based on the global company strategy
Define specific and local client contact plans and ad hoc campaigns in line with our business priorities in Japan
For all the actions mentioned above, define precise client targets on which to push the right offer, at the right time and on the right channel of communication
Ensure these actions are cascaded down to all physical networks
Through Salesforce functionalities (Web Studio, Advertising Studio, …), test and try new actions to reach the largest audience possible through new communication channels.
・Client Satisfaction & Performance Monitoring
Manage the Client Experience Barometer and work hand in hand with Retail department on the development of specific programs to reach the highest satisfaction possible among our clients
Through different reports and with careful attention on Sales/ROI, monitor and communicate results of the Client Marketing activities to the management, across office departments and Central teams.
労働条件 福利厚生:社会保険完備、交通費支給、時間外勤務手当有り、退職金制度、企業型確定拠出年金制度、財形貯蓄、屋内禁煙、等
休日休暇:年間休日120日(土日祝)、年次有給休暇、慶弔休暇、育児・産休制度、等
応募資格

【必須(MUST)】

Knowledge of Salesforce Service Cloud and Salesforce Marketing Cloud
Knowledge of Project Management tools (ASANA, Microsoft Teams, …)
Knowledge of SAP BI and SAP Analytics Cloud
Knowledge of LINE business account
Proficient in Microsoft Excel
・LANGUAGE SKILLS:
Japanese Level: Fluent
English: Fluent
French is a plus

更新日 2021/11/21
求人番号 1960493

採用企業情報

この求人の取り扱い担当者

  • 3.21
    ?
  • ヘッドハンターの氏名は会員のみ表示されます
  • 会社名は会員のみ表示されます

    • 東京都
    • 東京情報ビジネス専門学校
  • メーカー 流通・小売
    • 現在は主に外資系ファッション・ラグジュアリーブランド、高級時計・宝飾ブランド における、営業職、MD /VMD、PR、SP、Marketing、EC/CRM、Digital、ロジスティクス、CS、IT、HR/GA、Financeポジションとオフィスポジション全般を扱っております。
    • (2021/06/13)

この求人に含まれるキーワード

転職・求人情報の詳細をご覧になる場合は会員登録(無料) が必要です

メールアドレス ※ メールアドレスは公開されません
パスワード ※ 半角英数字記号10文字以上64文字以下で入力してください パスワードの安全度:
現在の年収
新規会員登録(無料)

新規会員登録(無料)ボタンをクリックすると個人情報の取り扱い、及び、利用規約に同意したものと見なされます

転職が決まりご報告いただいた方にはお祝いを用意しております。

ページ先頭へ