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DevOps Service Manager in a Full-remote Fintech Company.

年収:900万 ~ 1400万

ヘッドハンター案件

部署・役職名 DevOps Service Manager in a Full-remote Fintech Company.
職種
業種
勤務地
仕事内容 The DevOps Support Manager has overall responsibility for handling incoming support contacts, and improving customer satisfaction.

The work would suit an experienced people leader with Dev/Ops, Software Testing, or 2nd/3rd Tier technical support background.

Responsibilities:
- Responsibility for managing support and operations personnel
- Work with established engineering teams to integrate support solutions, improve support tools, documentation, and observability of systems.
- Improving end-to-end client support procedures.
- Assist non-technical staff and clients in understanding technical matters across the product line.
- Find new ways to increase the quality of customer service.
- Implement operational management processes and best practices.
応募資格

【必須(MUST)】

- Fluent Japanese language skills
- Business level English
- Experience in a team leadership/management role

Experience in one or more of:
Technical Support, Software Testing, SysOp/Admin, SRE

Client-facing communication experience



【歓迎(WANT)】

Experience doing L2 technical support, software testing, or operations.
Experience working with automation technology

Nice to have:
Tracing and log visualization tools (Sumologic or Grafana, Datadog, Honeycomb, etc.)
Troubleshooting escalations, writing run-books and knowledge base documentation for L1 support.
Jira and Service Desk

更新日 2021/10/18
求人番号 1917711

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