転職・求人情報の詳細をご覧になる場合は会員登録（無料） が必要です
| 部署・役職名 | DevOps Service Manager in a Full－remote Fintech Company. |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
The DevOps Support Manager has overall responsibility for handling incoming support contacts, and improving customer satisfaction. The work would suit an experienced people leader with Dev/Ops, Software Testing, or 2nd/3rd Tier technical support background. Responsibilities: － Responsibility for managing support and operations personnel － Work with established engineering teams to integrate support solutions, improve support tools, documentation, and observability of systems. － Improving end－to－end client support procedures. － Assist non－technical staff and clients in understanding technical matters across the product line. － Find new ways to increase the quality of customer service. － Implement operational management processes and best practices. |
| 応募資格 |
【必須（MUST）】 － Fluent Japanese language skills－ Business level English － Experience in a team leadership/management role Experience in one or more of: Technical Support, Software Testing, SysOp/Admin, SRE Client－facing communication experience 【歓迎（WANT）】 Experience doing L2 technical support, software testing, or operations.Experience working with automation technology Nice to have: Tracing and log visualization tools （Sumologic or Grafana, Datadog, Honeycomb, etc.） Troubleshooting escalations, writing run－books and knowledge base documentation for L1 support. Jira and Service Desk |
| 更新日 | 2021/10/18 |
| 求人番号 | 1917711 |
採用企業情報
- 企業名は会員のみ表示されます
- 会社規模31-100人
この求人の取り扱い担当者
-
- ?
- ヘッドハンターの氏名は会員のみ表示されます
会社名は会員のみ表示されます
-
- コンサルティング IT・インターネット メディカル
-
