|部署・役職名||DevOps Service Manager in a Full－remote Fintech Company.|
The DevOps Support Manager has overall responsibility for handling incoming support contacts, and improving customer satisfaction.
The work would suit an experienced people leader with Dev/Ops, Software Testing, or 2nd/3rd Tier technical support background.
－ Responsibility for managing support and operations personnel
－ Work with established engineering teams to integrate support solutions, improve support tools, documentation, and observability of systems.
－ Improving end－to－end client support procedures.
－ Assist non－technical staff and clients in understanding technical matters across the product line.
－ Find new ways to increase the quality of customer service.
－ Implement operational management processes and best practices.
【必須（MUST）】－ Fluent Japanese language skills
－ Business level English
－ Experience in a team leadership/management role
Experience in one or more of:
Technical Support, Software Testing, SysOp/Admin, SRE
Client－facing communication experience
【歓迎（WANT）】Experience doing L2 technical support, software testing, or operations.
Experience working with automation technology
Nice to have:
Tracing and log visualization tools （Sumologic or Grafana, Datadog, Honeycomb, etc.）
Troubleshooting escalations, writing run－books and knowledge base documentation for L1 support.
Jira and Service Desk