|部署・役職名||Technical Solutions Engineer|
Our company is a technology company that aims to provide artificial intelligence platforms to help enterprises solve their most challenging business problems. Our company was established in 2012 by a passionate team of computer scientists and engineers with expertise in AI, data analysis, distributed systems, and marketing.
【About the role】
As an our company Technical Solution Engineer focusing on our company’s enterprise solutions, your role is to assist clients with integrating our company enterprise product solutions to achieve their business goals. You will also explain and conduct data analysis on business－critical metric investigations and system capabilities. It is a senior role and requires someone who is both a strong communicator and technically proficient in our enterprise solutions.
【Task of the role】
・Responsible for day－to－day customer care and administration of our company’s products.
・Respond to escalated technical questions about our company’s products in Japanese by using written communication channels.
・Troubleshoot technical issues and solve the issues by close communication with developers.
・Develop internal tools and scripts to streamline operations and visualize/analyze data.
・Provide advice and solution of our company’s products to customers and colleagues from technical aspects, which may include AI－powered solutions with help from the data science team.
Produce written documentation in Japanese which help customers understand our company’s products.
・Contribute to new feature enhancements.
・（optional） Analyze data and give good insights to customers and colleagues.
・（optional） Proactively conduct close communication with customers and understand underlying requirements to provide deliverable solutions.
・Strong oral and written communication skills in both English （=Professional level） and Japanese （=Native level）.
・Solid research and summarization skills to convey information to others in easily understandable ways with logical explanation.
・Willingness to learn and adapt to new technologies. Self－motivated and independent learner.
・Potential ability to conduct data analysis and a high level of consultation.
・Relevant BSc degree with 4 years of experience in a relevant position.
【歓迎（WANT）】・BS/MS in computer science, economics or statistics
・Experience in the digital marketing industry.
・Experience with iOS ＆ Android application development.
・Experience with data mining projects, has a strong sense of using data to help executive make business decisions