|部署・役職名||【U.S./Listed startups】Customer Success Manager（CSM Japan）|
CSM will help our customers consistently realize the value of our solution by maximizing optimal adoption and becoming a true advocate and partner in their business growth and transformation journey. CSMs will work together cross－functionally with Sales, Sales Engineers, Solution Architects, Support to create a positive experience which will showcase how the emphasis on value and production adoption will lead to increased opportunities and better customer.
What you’ll do ＆ achieve:
Retain and grow the revenue for existing customers, owning renewal of customer base and churn target.
Cultivate relationships with key customer roles from functional owners to senior management
Define operational metrics, objectives and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
Work with customers to develop a success plan that outlines how our service adoption will address their critical needs both immediately and, in the future.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed our Billing and Revpro.
Anticipate customer's future needs and requirements by serving as the customer’s voice to the entire our organization, including product, marketing, professional services and sales
【必須（MUST）】What you’ll need to succeed:
4＋ years of experience in one of following: Consulting, Customer Success, Account Management/sales,solution architect or another client－facing role
Business acumen, insight, and excellent communication skills
Strong operational discipline with an analytical, process－oriented mindset and a data－based approach to decision making and assessment
Strong ability to align technical concepts ＆ features to business needs
Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross－functionally with a broad range of internal and external clients
Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
Outstanding presentation development and delivery skills, with the ability to speak to end users and C－level Executives
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Experience working with a cross－functional and geographically dispersed team and customer base.
Native level Japanese and Business level English （reading/writing） are required.
Familiarity with implementation and support of SaaS, Financial, ERP, CRM , SCM , or other large scale business systems
Experience in working with complex, multi－divisional, multi－geographical customers