Primary Job Responsibilities:
Interacts directly with our clients, merchants, partners and developers to recognize and articulate business requirements and how best to implement our solutions, while adhering to guidelines and company policies.
Act as main technical point of contact for all implementation－related activities throughout the integration effort. Facilitate setting up test accounts, provide technical development and coding support, and guide the client through testing and pre－launch activities.
Be the “Voice of the Customer” and relay constructive feedback to Product Managers, Engineering, Technology and other internal groups on ease of use and new functionality. Work with internal teams on any required feature enhancements or to address any solution gaps.
Work in partnership with Solution Engineers and Solution Architects to integrate proposed solutions into the client commerce platforms.
Works with key internal stakeholders, including Product Management, Risk, Payments, etc. to address specific customer business requirements or new product features.
Work closely with internal teams including compliance, privacy, risk, information security, support and operations to ensure all aspects of a partner or merchant launch are managed
Identify and define integration specific best practices
Ensure partners implement optimal integration strategies, techniques and user experience best practices
Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity.
Ability to analyse a merchant’s business and identify opportunities for improvements and growth
Communicates major technical issues to merchants in your portfolio.
Identifies irregularities in functionality and unexpected behaviors with products and services
Bachelor’s degree or equivalent experience in finance and computer science.
3＋ years of experience/exposure in the following areas:
Web and mobile technologies including Web Services, APIs, REST, HTML/HTTP, iOS, Android and leading web and mobile application frameworks.
Ability to successfully interact and dynamically adapt to communication styles with all levels of client organizations including C－level executives, middle management, finance and operations, technical/IT staff, and line personnel.
Ability to translate requirements into detailed design and solution documents.
Ability to quickly assess and troubleshoot most integration issues
Effective time management skills to work with multiple external customers concurrently.
Self –learner for most of the topics on new products with proficiently designed solutions and deliver integrations with both off the shelf and customized products.
Strong presentation skills （Presenting to Business units and Technical teams）
Enjoys solving complex technical challenges that may be required to get products and services to work end－to－end in our Partners’ environments.
While always respecting a healthy work life balance, is prepared for off business hours escalations if necessary, while being aware and work with geographic time sensitivities when triaging your tasks.
Native level Japanese and Business level English （at least reading/writing）
Less than 10％ domestic travel. International travel is not expected
2＋ years of relevant experience with Payments （Credit Card, Banking, Online, Offline）. Comprehensive knowledge is highly valued in commerce systems, payments gateways and payment processors.
Broad knowledge of technical concepts and payment processing as it relates to company products and integration.