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Customer Service Supervisor @ 70名 業界を牽引するヨーロッパ系医療機器メーカー企業!

年収:800万 ~ 1000万

ヘッドハンター案件

部署・役職名 Customer Service Supervisor @ 70名 業界を牽引するヨーロッパ系医療機器メーカー企業!
職種
業種
勤務地
仕事内容 <コンサルタントの声>
-­ ヨーロッパで上場済みの有名医療機器メーカー!
- 特殊素材にこだわり精密で良質な製品は、手術等様々な場面で使用され世界中の人々の健康に貢献しています。
­- 過去直近2年で売り上げはなんと倍に伸びており、現在も業績はうなぎのぼりです。
- 日本はAPACの中でオーストラリアに次ぐマーケットリーダーなっています!
- フレックスタイム制度を導入しています!ワークライフバランスを重視する方にはおススメです!
- このポジションは3名の正社員と1名の派遣社員をマネージメントしていただきます。

<仕事内容詳細>
Main Objectives:
- Ensure day-to-day performance for all activities related to Customer Service in accordance to the Standard Operating Procedures (SOP). Ensure the team is at the highest performing standards by taking the responsibility and leading them for goal setting, training & developing, performance management
- Need to have a strong focus on quality assurance, customer satisfaction and performance metrics by executing on the existing plan as well as designing and implementing processes to improve efficiencies while ensuring all compliance are being strictly adhered
- Contribute to the organization growth and optimal performance of the CS Team

Key responsibilities:
­- Responsible for Order Entry – Enter all incoming orders from EDI, Fax, Email for both consignment and direct order. Creation in ERP, price & availability, billing, archiving including sample and demo orders
-­ Responsible for logging a dispute when applicable, monitoring resolution and resolving the issue as possible
-­ Responsible for issue resolution and reactive communication towards the customer, including coordination of the issues
-­ Responsible for team development – Provide leadership, management, and development of the department employees including recruitment & retention, performance management, individual development planning, succession planning, employee communications, and positive working environment to ensure high productivity, employee engagement, and optimal performance.
- Acting as the point of contact with IT team overseas should there be any issues with ERP system
応募資格

【必須(MUST)】

Requirements
- Bachelor’s Degree preferred
­- Knowledge of Healthcare/Medical field industry (Understanding of the the leasing business model)
­- Management Experience
­- Good English – verbal & written
­- Good Experience with ERP/ other Systems; MS Office (Excel, Word, Outlook, Power Point)

Skills / Competencies
­- Strong Customer Focus – both internal & external: Understands & delivers to customer expectations at all times
­- Ability to manage small team, prioritize goals, activities and move with a sense of urgency
­- High attention to detail along with the ability to multi-task. Ability to work under pressure and fast paced environment
­- Self-motivated – Resilient & Persistent. Takes ownership with a positive ‘Can-do’ attitude
­- Good Team Player with good interpersonal skills. However, should be able to work independently as well
­- Fast learner – is able to learn processes quickly & able to adapt to change
­- Basic mathematical skills with attention to detail and accuracy


更新日 2020/02/03
求人番号 1262376

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この求人の取り扱い担当者

  • 3.59
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  • ヘッドハンターの氏名は会員のみ表示されます
  • 会社名は会員のみ表示されます

    • 東京都
    • San Francisco State University, Waseda University
  • メーカー 流通・小売 メディカル
    • More than 70 open jobs with network that spans of 12 years of recruiting for 外資系 companies in Japan!
    • (2018/11/22)

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