The Customer Outcomes Platform Architect is a technical advisory role, responsible for helping our customers establish a strong technical foundation in the Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform. This is a highly consultative role that does not perform configuration on the platform, but guides partner and customer resources to deliver best practices. This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring and implementation of solutions.
An ideal candidate will have a achieved a senior level position as an enterprise architect and successful track record in management consulting, （professional services firms or cloud software company）, focused on technology strategy, governance, data and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.
Developing strong relationships with CIO and business leaders to understand the client’s vision and how our product plays in their digital transformation journey. Translate business objectives to outcomes into a customer roadmap
Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
Engages with customer enterprise architects to position us as the digital transformation platform integrated with the core systems
Establish and manage technical governance processes
Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to best practices.
Work with clients and teams to establish delivery operating model governance to ensure successful go－lives, end－user adoption and on－going support.
Advocate/champion advisory and expert services best practices and industry use cases with clients
Contribute thought leadership （methodology and white papers） on how Advisory, Expert Services, and Co－Delivery can optimize to achieve customer outcomes.
Guide a customer down a prescriptive solution design and manage through the technical implementation decision points.
Define solutions across the platform that align to out of the box capabilities
Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates.
【歓迎（WANT）】In order to be successful in this role, we need someone who has:
• Consulting Experience: Management Consulting Experience preferred, （ Strategy Firm） or OEM software or Cloud Co
3－5＋ years’ experience in management consulting leadership roles at a top－tier consulting company focused on technology （Digital/SaaS/Enterprise Software）
Fortune 500 or OEM Software or Cloud CO enterprise architect
Career Progression （Technical, Architecture ）
• Experience working with functional business leaders
Experience working with functional business leaders
Experience identifying business objectives and developing outcome－focused roadmaps
Experience working with large Consulting/SI organizations.
• Large Program Experience
5＋ years large program experience leading architecture and design
• Enterprise Architecture Experience
Enterprise Architect role and relevant experience.
Enterprise Architect certification （Togaf, IT4IT, etc）
Database, core data design, Security, integrations
• Cloud Application Technology Experience
Significant role in implementation of one or more; SFDC, WKDAY, Success Factors, Oracle Cloud
ServiceNow Platform Experience is desired but not required
Cloud platform certification（s）
Familiarity with Enterprise Workflow Platforms