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【クラウドネットワーク世界シェアNo.1クラス企業】SP Service Delivery Executive（＊外資系大手IT企業）
年収：1100万 ～ 1700万
採用企業案件
シスコシステムズ合同会社
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- 資本金450百万円
- 会社規模501-5000人
- その他
| 部署・役職名 | 【クラウドネットワーク世界シェアNo.1クラス企業】SP Service Delivery Executive（＊外資系大手IT企業） |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
What You’ll Do The Service Delivery Executive （SDE） role is a highly visible, strategic leadership role within our new Customer Experience organization working with our largest customers. The successful leader will directly impact their customers and partners who have purchased our subscription solutions and will provide strategic insights to our cross functional stakeholders. You will be accountable for ensuring that all their customers successfully adopt and realize value from our CX support services. This includes developing and executing the strategy that will accelerate the time it takes for customers to achieve the business outcomes they planned to receive from our CX Service offers. You will ensure the execution of consistent global standards while optimizing for their customer. In addition, you will be responsible for identifying opportunities to expand wallet share within a customer and/or partner and effectively passing those opportunities to the sales teams. This customer advocate will be responsible for continuous improvement of results, reporting of said results, creating and delivering business plans to key stakeholders, and ensuring support and alignment across the leadership team. The leader will ensure that the Customer Experience team is working collaboratively and will be responsible for executive communications within the customer and our company. Effective measurement and management of diverse teams is a required skillset. Who You’ll Work With You will build deep relationships with customer senior leadership, partners and the extended our account team members in achieving their goals. The role will: · Set the overall vision and strategic Success plan for their customer. · Deeply understands the customer business goals, environment, pain points and operational maturity. · Build and nurture strong customer executive relationships to develop a holistic and deep view of immediate needs and current programs. · Help the customer accelerate through the value lifecycle to realize their expected outcomes. · Ensure their customers realize value from purchased our products and services for successful renewals. · Provide customer insights based on strong knowledge of best practices for architecture, implementation, adoption ＆ migrations. · Post－sales orchestration of all company wide and partner resources （People and assets like, Accelerators, ATX, etc.） to provide a unified path to Customer Success. · Develop and deliver Quarterly Success Review · Team leader of our resources for all CX activities （including services） from onboarding to value realization. Is the customer and people champion. · Ensure the strategy and direction is integrated within the overall account team goals · Implement Success Strategy across the account leveraging partners as appropriate. · Represent the service delivery organization at the highest levels within their customers. · Advocate innovation and effectively lead through change · Serve as the lead spokesperson and ambassador for Customer success. · Use quantitative and qualitative analysis to drive operational excellence in customer and/or partner engagement Who You Are · Strategic, self－driven thinker who can develop/implement a GTM strategy across all stages of the customer lifecycle and is skilled at driving continued process improvements · Ability to work independently as well as leveraging full team and cross functional resources to ensure successful customer experience at each interaction · Prior success with understanding quantitative customer metrics – health scores, NPS/CSAT, ARR – to tailor interactions and drive actionable next steps to ensure customer adoption and renewal · A customer－obsessed mindset with a strong grasp of relevant success stories, customer KPIs, and best practices to drive superior outcomes · Strong relationship builder with a focus on aligning and collaborating with key stakeholders – Business Unit Executives, Sales Executives, Delivery Executives, CX Executives, Consulting Executives, Partners and their Executives – to drive an integrated, consistent customer－centric approach |
| 応募資格 |
【必須（MUST）】 10＋ years’ experience in leading customer－facing organizations. Proven successful consulting with key technical and sales acumen· 5＋ years of experience with subscription and software offers · Ability to manage influence through persuasion, negotiation, and consensus building · Strong empathy for customers and a passion for revenue and growth · Demonstrated desire for continuous learning and improvement · Enthusiastic and creative leader with the ability to inspire others · Excellent executive level communication and presentation skills · Bachelor’s degree required, Master’s degree preferred |
| アピールポイント | 自社サービス・製品あり 外資系企業 20代管理職実績あり 上場企業 従業員数1000人以上 シェアトップクラス 創立30年以上 年間休日120日以上 産休・育休取得実績あり ストックオプション制度あり 教育・研修制度充実 資格支援制度充実 海外事業 |
| 更新日 | 2019/10/18 |
| 求人番号 | 1152793 |
採用企業情報
- シスコシステムズ合同会社
-
- 資本金450百万円
- 会社規模501-5000人
- その他
-
会社概要
【設立年月日】1992年5月22日
【代表者】代表執行役員社長 濱田 義之
【資本金】4億5,000万円
【従業員数】1,300 名（2021年8月現在）
【本社所在地】東京都港区赤坂
【その他事業所】北海道・宮城・愛知・大阪・広島・福岡
【事業内容】ネットワーク システム、ソリューションの販売ならびにこれらに関するサービスの提供
【当社について】
Changing the Way We Work, Live, Play, and Learn－ ネットワークは、いまやあらゆる場所に張りめぐらされています。シスコは、そのネットワークという「世界インフラ」を支える存在です。「未来をつくる」と言うことは簡単ですが、それを真に実現できる場所は少ない。ネットワーク領域における数多くの分野で圧倒的なシェアを獲得し、世界標準を生み出してきたシスコは、その数少ない場所のひとつです。想像するだけではなく、新しい価値を創造することの楽しさを知ることができる、そんな環境がシスコにはあります。
このネットワークの可能性を、すべての人々に。それがシスコの使命であり、存在意義だと考えています。 最高レベルの製品とサービス、最新のテクノロジーを揃え、インターネットの様々な課題解決に挑戦しているシスコ。ネットワークの端から端までをつなぐ「エンド・ツー・エンド・ソリューション」を提供することで、世界中のユーザーのご要望に応えたいと考えています。
※シスコは、人種、肌の色、宗教、性別、性的アイデンティティ、性的指向、国籍、遺伝情報、年齢、障碍、その他法的に守られている如何なる権利に対して差別することなく、資格のある応募者に対しては、公正な採用選考、平等な雇用機会を提供する差別是正措置主義企業です※
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です