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Technical Support Manager
年収：
1000万 ～ 1200万
?
採用企業案件
TomTom International B.V.
-
- 会社規模非公開
- ソフトウエア
| 部署・役職名 | Technical Support Manager |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
What you'll do: Own and resolve issues related to digital maps, location services, and navigation APIs Diagnose problems across map data, APIs, positioning, and integration layers Triage and route issues effectively, ensuring clear ownership and timely resolution Improve product feedback loops Translate map-related issues (e.g. data accuracy, routing behaviour, positioning gaps) into actionable insights Work with product and engineering to fix defects and improve map performance Participate in incident reviews to identify patterns and prevent recurring issues Enable scalable support Build and maintain clear documentation on map data, APIs, and troubleshooting approaches Reduce repeat issues by enabling self-service for common mapping and integration problems Support onboarding of customers using mapping or navigation solutions Drive operational excellence Track support performance (resolution time, quality, repeat issues) and identify areas to improve Standardise workflows across systems to ensure consistent handling of technical issues Contribute to automation and tooling that simplify map-related troubleshooting Collaborate across teams Work closely with Customer Program Managers, Product, and Engineering on map-related topics Align with teams on releases, fixes, and changes impacting map data or services Share knowledge to improve team capability in mapping and location technologies |
| 労働条件 | Tokyo Office (Chiyoda-ku, Tokyo) |
| 応募資格 |
【必須（MUST）】 What you'll need:Deep understanding of digital maps and location technologies Able to diagnose issues across map data, APIs, and system integrations Can analyse problems, identify root causes, and propose practical fixes Familiar with map formats, geospatial data structures, and spatial concepts Able to perform and debug API calls and interpret results (e.g. REST APIs, request/response flows) Can use data (logs, queries, scripts) to investigate issues, able to work with tools such as SQL, Python, or equivalent Able to communicate complex technical and mapping concepts clearly to customers and internal teams Can create clear documentation that enables others to troubleshoot and self-serve Able to manage multiple issues with strong organisation and attention to detail Works effectively across product, engineering, and customer-facing teams 【歓迎（WANT）】 Nice to have:Experience with navigation systems, routing engines, or map-matching Understanding of GPS, positioning systems, or sensor-based localisation Exposure to ADAS, HD maps, or automotive mapping use cases Familiarity with cloud services and distributed systems Experience with support platforms (ServiceNow, Jira) and knowledge base tools Experience improving support through automation or AI-based approaches |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2026/06/16 |
| 求人番号 | 8672295 |
採用企業情報
- TomTom International B.V.
-
- 会社規模非公開
- ソフトウエア
-
会社概要
【本社所在地】De Ruijterkade 154, Amsterdam, 1011AC, NL.
【事業内容】車両管理ソフトウェアとサービスの開発
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です