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[Cisco] Security Deployment Engineer
年収：
1400万 ～ 2000万
?
採用企業案件
シスコシステムズ合同会社
-
- 資本金450百万円
- 会社規模501-5000人
- その他
| 部署・役職名 | [Cisco] Security Deployment Engineer |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Security Deployment Engineer Cisco Security Business Group (SBG) is looking for a Security Deployment Engineer in a customer-facing role that focuses on technical leadership, two-way advocacy, and expertise across our security portfolio. This role combines deep networking and security knowledge with the ability to represent engineering to customers and customers to engineering. Cisco offers a comprehensive end-to-end security portfolio covering on-premises, cloud, on-device, and hybrid environments - including VPN, zero trust, web inspection in the cloud, firewall, CASB, and DLP. This flexibility allows customers to select solutions tailored to their needs and transition seamlessly as requirements evolve. ⭐️Role Day-to-day two-way liaison for Japanese enterprise accounts. You represent engineering to the customer and the customer to engineering - with strong customer advocacy throughout. You triage issues, coordinate with our English-speaking engineering team, and translate updates Japanese <-> English with technical accuracy on both sides, and lead technical incident discussions with Japanese enterprise customers, ensuring clear communication and proactive management to meet and exceed their expectations. ⭐️Two-way liaison - To the customer: relay engineering status, workarounds, and fix guidance in Japanese; help them understand what is happening and what to expect next. - To engineering: capture customer symptoms, environment details, business impact, and urgency in English; ensure tickets reflect what production actually needs. - Keep both sides in sync during open escalations - no surprises on either end. - Advocate for the customer: ensure their impact, urgency, and operational needs are heard clearly by engineering. Key responsibilities - Lead technical incident discussions for Japanese enterprise accounts, ensuring timely resolution and high customer satisfaction. - Participate in an on-call rotation to provide critical support and ensure high availability for our enterprise customers as needed. - Own L2/L3 troubleshooting on VPN, zero trust access, web inspection in the cloud, CASB, DLP, firewall policy, and AWS/Kubernetes connectivity. - Collect and analyze logs, packet captures, and metrics; build clear escalation packages for engineering and customer-ready summaries from the same facts. - Support packet capture and basic packet analysis to narrow IPsec tunnel, IPv4/IPv6, DNS, routing, TLS, and policy-related issues before senior escalation. - Run scripted health checks (Bash/Python): tunnel/IPsec status, DNS paths, IP pool utilization. - Capture customer configurations and run daily regression checks to confirm everything is working as intended - surfacing issues before they affect the customer environment. - Assist upgrades and migrations: pre-checks, smoke tests, rollback planning, and bilingual customer communication. - Use AI tools to speed up log review - always validate before sharing with customer or engineering. - Document runbooks, known issues, and customer-specific architecture notes. |
| 労働条件 | 東京本社（東京都港区）および会社が認めた就業場所 |
| 応募資格 |
【必須（MUST）】 • Fluent Japanese and English for technical communication (written and spoken).• Comfortable speaking for both sides: customer-facing updates and engineering-facing escalation write-ups from the same incident. • Strong customer advocacy - you represent the customer's interests credibly while staying factually accurate with engineering. • 5-7 years in network/security operations, customer support engineering, or professional services. • Solid TCP/IP (IPv4/IPv6), DNS, routing, NAT, IPsec tunnels, and TLS fundamentals. • Familiarity with AWS basics: VPC, subnets, security groups, CloudWatch, hybrid connectivity. • Packet capture familiarity (Wireshark/tcpdump) and structured troubleshooting. • Experience with cloud container technologies such as Kubernetes: deployments, services, scaling, basic kubectl troubleshooting. • Working knowledge of one or more of the following technologies: VPN, zero trust, web inspection in the cloud, CASB, DLP, and firewall policy. • Bash scripting; Python a plus. 【歓迎（WANT）】 - Hands-on experience with Cisco on-prem or cloud security/networking products.- Prior TAC, PS, or customer engineering role for SASE or enterprise security vendors. - Observability exposure (Grafana, Loki, Prometheus or similar). A Security Deployment Engineer is a hands-on, customer-focused technical professional who represents both engineering and the customer in Japan. You triage issues, advocate for customer outcomes, and ensure accurate two-way communication across languages and teams. |
| アピールポイント | 自社サービス・製品あり 外資系企業 20代管理職実績あり 上場企業 従業員数1000人以上 シェアトップクラス 創立30年以上 年間休日120日以上 産休・育休取得実績あり ストックオプション制度あり 教育・研修制度充実 資格支援制度充実 Uターン・Iターン歓迎 完全土日休み |
| 受動喫煙対策 | 喫煙室設置 |
| 更新日 | 2026/08/17 |
| 求人番号 | 9638331 |
採用企業情報
- シスコシステムズ合同会社
-
- 資本金450百万円
- 会社規模501-5000人
- その他
-
会社概要
【設立年月日】1992年5月22日
【代表者】代表執行役員社長 濱田 義之
【資本金】4億5,000万円
【従業員数】1,300 名（2021年8月現在）
【本社所在地】東京都港区赤坂
【その他事業所】北海道・宮城・愛知・大阪・広島・福岡
【事業内容】ネットワーク システム、ソリューションの販売ならびにこれらに関するサービスの提供
【当社について】
Changing the Way We Work, Live, Play, and Learn－ ネットワークは、いまやあらゆる場所に張りめぐらされています。シスコは、そのネットワークという「世界インフラ」を支える存在です。「未来をつくる」と言うことは簡単ですが、それを真に実現できる場所は少ない。ネットワーク領域における数多くの分野で圧倒的なシェアを獲得し、世界標準を生み出してきたシスコは、その数少ない場所のひとつです。想像するだけではなく、新しい価値を創造することの楽しさを知ることができる、そんな環境がシスコにはあります。
このネットワークの可能性を、すべての人々に。それがシスコの使命であり、存在意義だと考えています。 最高レベルの製品とサービス、最新のテクノロジーを揃え、インターネットの様々な課題解決に挑戦しているシスコ。ネットワークの端から端までをつなぐ「エンド・ツー・エンド・ソリューション」を提供することで、世界中のユーザーのご要望に応えたいと考えています。
※シスコは、人種、肌の色、宗教、性別、性的アイデンティティ、性的指向、国籍、遺伝情報、年齢、障碍、その他法的に守られている如何なる権利に対して差別することなく、資格のある応募者に対しては、公正な採用選考、平等な雇用機会を提供する差別是正措置主義企業です※
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です