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Client Relations Specialist
年収：
応相談
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採用企業案件
株式会社TANGLE
-
- 資本金9百万円
- 会社規模非公開
- 広告・PR
| 部署・役職名 | Client Relations Specialist |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
• Own client backend handover post-deposit, including T&C, collection of logistics details (passport, dietary/medical needs, flight info), and explaining the payment structure • Confirm hotel costs with the booking team and issue the First Payment link once bookings are secured • Calculate the Final Payment balance from the finalized tour plan (activities, transportation, guide/agency/handling fees) and issue the invoice and payment link • Manage follow-up payments and refunds where applicable • Respond to client inquiries via email or phone on company policy, payment structure, insurance, and alternative payment methods • Prepare additional documentation on request, such as specialized invoices and detailed cost breakdowns • Resolve client issues, from tour dissatisfaction to disputes over the agency fee, balancing policy enforcement with solution-oriented follow-up |
| 労働条件 |
就業場所 - 東京本社（目黒） |
| 応募資格 |
【必須（MUST）】 • 2+ years of experience in client relations, customer success, or hospitality/travel client services• Experience handling payment calculations, invoicing, or billing communications directly with clients • Bachelor’s degree in Hospitality, Communications, or a related field, or equivalent practical experience 【歓迎（WANT）】 • Strong Excel/Google Sheets skills• Fluent English skills (reading/writing/speaking) for direct correspondence with high-end international clients • Business-level Japanese (reading/writing/speaking) for coordination with internal teams • Strong problem-solving and de-escalation skills, with the ability to balance holding firm on the company’s stance and professionally addressing a client’s dissatisfaction • Professional, polished communication style suitable for luxury/high-end clientele • Strong attention to detail when calculating balances and preparing invoices • Willingness/ability to occasionally work outside standard hours for time-sensitive client needs (e.g. urgent payment issues, last-minute changes) |
| アピールポイント | 地域活性化事業 完全土日休み フレックスタイム 月平均残業時間20時間以内 |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 喫煙室設置 |
| 更新日 | 2026/07/21 |
| 求人番号 | 9242232 |
採用企業情報
- 株式会社TANGLE
-
- 資本金9百万円
- 会社規模非公開
- 広告・PR
-
会社概要
【設立】2021年2月
【代表者】宗像 洋斗、後藤 謙吾
【資本金】900万円
【本社所在地】東京都品川区上大崎3-1-1
【事業内容】
■クリエイティブ、サービスデザイン事業
■広報、宣伝事業
■訪日外国人向けツアープランニング事業
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です