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Technical Support Engineer – （Korean Speaker） Microsoft 365 － Exchange / Skype ＆ Teams / SharePoint （Korean Speaker）
年収：
900万 ～ 1200万
?
採用企業案件
日本マイクロソフト株式会社
-
- 資本金499百万円
- 会社規模501-5000人
- インターネットサービス
- SIer
- ソフトウエア
- 通信・キャリア
| 部署・役職名 | Technical Support Engineer – （Korean Speaker） Microsoft 365 － Exchange / Skype ＆ Teams / SharePoint （Korean Speaker） |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. Responsibilities You will be assigned to one of the following areas: Exchange, Teams & Skype, or SharePoint General Responsibilities • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements |
| 労働条件 |
[Working hour] Shif Work This role requires shift work from 2:30 PM to 11:00 PM and weekend on-call support for Korean customers during non-business hours. [Workplace] Tokyo office or Osaka office |
| 応募資格 |
【必須（MUST）】 [Required Qualifications]Bachelor's degree in computer science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience ・OR 3+ years of technical support, technical consulting experience, or information technology experience ・OR equivalent experience. [Language Qualification] Korean: fluent in reading, writing, and speaking. English: strong reading, writing, and speaking skills. Japanese: strong reading, writing, and speaking skills. In this role, you will provide technical support from Japan to customers in Korea. Advanced business-level proficiency in Korean is required. 【歓迎（WANT）】 [Exchange]More than 3 years of work experience supporting Exchange/EXO/Outlook. Development experience with programming languages such as C++ and C#. [Teams & Skype] More than 3 years of work experience supporting SFB/Teams, and SharePoint/SPO/Office supplementally. Development experience with programming languages such as C++ and C#. [SharePoint] More than 3 years of work experience supporting SharePoint/SPO/Office, and SFB/Teams supplementally. Development experience with programming languages such as C++ and C#. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. [Ideal Candidate Profile] ・Possesses a customer-first mindset and proactively drives positive customer outcomes. ・Demonstrates leadership through ownership, accountability, and collaboration. ・Works effectively in a team environment, fostering strong partnerships and contributing to collective success. ・Maintains a growth mindset with a strong commitment to continuously developing technical capabilities and communication skills. |
| アピールポイント | 自社サービス・製品あり 外資系企業 女性管理職実績あり 従業員数1000人以上 シェアトップクラス 創立30年以上 年間休日120日以上 産休・育休取得実績あり 海外事業 マネジメント業務なし |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 喫煙室設置 |
| 更新日 | 2026/06/24 |
| 求人番号 | 8824048 |
採用企業情報
- 日本マイクロソフト株式会社
-
- 資本金499百万円
- 会社規模501-5000人
- インターネットサービス
- SIer
- ソフトウエア
- 通信・キャリア
-
会社概要
【設立年月】1986年2月
【代表者】津坂 美樹
【資本金】4億9,950万円
【従業員数】3,071名（2024年4月1日現在)
【本社所在地】東京都港区港南2-16-3
【事業内容】ソフトウエアおよびクラウドサービス、デバイスの営業・マーケティング
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です