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Apple Online Store － Fraud Investigation Supervisor
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採用企業案件
Apple Japan合同会社
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- 会社規模非公開
- その他
- その他
| 部署・役職名 | Apple Online Store － Fraud Investigation Supervisor |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Apple's Strategic Data Solutions (SDS) is seeking a Fraud Investigation Supervisor. In this role, you will be responsible for providing daily supervision, developing the fraud investigation team’s talent, and leading the daily execution of the business. We contribute to the customer experience by preventing and minimizing customer contacts and working to resolve any fraud prevention issues in a timely manner. The SDS Fraud Investigation Supervisor is responsible for managing and promoting the development of Fraud Investigators. You are a customer focused person who is self-motivated, friendly and has a passion to prevent fraud in an efficient and effective manner. - Execute daily Fraud investigation tasks and meet the productivity goals as a team. - Call out business risks or opportunities and propose counter actions. - Represent team for business reviews. - Lead employee performance and support their success. - Conduct regular 1:1s with employees. - Identify and communicate training and development opportunities. - Lead regular team meetings and calibration sessions. - Submit and track production issues for resolution. - Work cross-functionally with SDS, online store partners and global peers. - Represent Apple with customers and partner organizations. - Engage and motivate team with Apple culture/values. - Identify innovative ideas to improve the experience of Apple customers. |
| 労働条件 | Location: Yokohama, Kanagawa |
| 応募資格 |
【必須（MUST）】 2+ years management experience, leading a team of 15+ direct reports.Experience in people management with strong leadership background preferred. Value-driven leadership with the ability to build a culture of trust, inclusion, and accountability within the team. Passion for developing and motivating direct reports. Proven leadership experience in preferably a Retail Customer Service or Contact Center environment. Critical thinking and self-motivation are an absolute must. Strong analysis and problem-solving skills. Excellent interpersonal skills. Exceptional fluency in Japanese and excellent English proficiency. Strong written and verbal communications. Bachelor's degree or equivalent experience. Flexibility to work rotation including weekends and public holidays during peak period. 【歓迎（WANT）】 Knowledge of the Apple Store Online (ASO) and customer support model.Fraud prevention and/or banking experience. Strong decision-making capabilities and sound judgment. Strong work ethic with a high degree of flexibility. Ability to work in a fast-paced, challenging environment. Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams. Makes space to listen, learn, and amplify diverse perspectives and experiences. Confronts barriers to greater inclusion with tenacity, care and commitment. |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2026/06/08 |
| 求人番号 | 8532195 |
採用企業情報
- Apple Japan合同会社
-
- 会社規模非公開
- その他
- その他
-
会社概要
【当社について】
Appleは1984年にMacintoshを登場させ、パーソナルテクノロジーに革命を起こしました。今日Appleは、iPhone、iPad、Mac、Apple Watch、Apple TVにより世界のイノベーションを牽引しています。Appleの4つのソフトウェアプラットフォーム――iOS、macOS、watchOS、tvOS――はすべてのApple製品でシームレスな体験を提供するとともに、App Store、Apple Music、Apple Pay、iCloudといった画期的なサービスで人々の可能性を拡げています。Appleの10万人以上の社員は世界で最も素晴らしい製品を創り出すこと、そして自分たちが生まれてきた世界をさらに良いものとして次世代へ残すことに邁進しています。
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