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Apple Online Store － Senior Customer Service Specialist
年収：
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Apple Japan合同会社
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- 会社規模非公開
- その他
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| 部署・役職名 | Apple Online Store － Senior Customer Service Specialist |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
In the Senior Customer Service team, we are driven by our customers and employees. The team represents Apple as the company’s highest escalation point with the ultimate goal of restoring and strengthening the customer’s loyalty and faith in Apple as a whole. This team communicates official positioning on company issues, works closely with different departments to ensure a successful resolution of complex customer issues as well as identifies and suggests improvement strategies. - As a Senior Customer Service representative, you will manage extraordinary situations to champion swift resolution for each customer - You will be empowered to review and make exceptions to existing policies - You will provide key support for the Retail Customer Care’s customer-facing specialists and will also be responsible for identifying operational improvements and suggesting improvement strategies |
| 労働条件 |
Location: Yokohama, Kanagawa Shift: Our customers require support 7 days per week, with morning and evening hours, including holidays. Schedule flexibility is a requirement. |
| 応募資格 |
【必須（MUST）】 Proven ability to thrive in a fast-moving and varied environmentStrong interpersonal communication and active listening skills Negotiation and problem-solving skills Outstanding ownership and follow-through skills Excellent communication skills in Japanese, both written and verbal, are a must to provide the best customer service to local customers Comfortable to use English in business settings. Reading and writing are required, while speaking is a plus Bachelor’s Degree or equivalent practical work experience 【歓迎（WANT）】 A passion to provide exceptional customer serviceBeing resilient and cool under pressure with the ability to work quickly and efficiently under deadline pressure Resourcefulness and flexibility Unparalleled attention to detail Able to make sound judgments, while understanding and balancing the needs of the customer as well as the needs of the company |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2026/05/29 |
| 求人番号 | 8474346 |
採用企業情報
- Apple Japan合同会社
-
- 会社規模非公開
- その他
- その他
-
会社概要
【当社について】
Appleは1984年にMacintoshを登場させ、パーソナルテクノロジーに革命を起こしました。今日Appleは、iPhone、iPad、Mac、Apple Watch、Apple TVにより世界のイノベーションを牽引しています。Appleの4つのソフトウェアプラットフォーム――iOS、macOS、watchOS、tvOS――はすべてのApple製品でシームレスな体験を提供するとともに、App Store、Apple Music、Apple Pay、iCloudといった画期的なサービスで人々の可能性を拡げています。Appleの10万人以上の社員は世界で最も素晴らしい製品を創り出すこと、そして自分たちが生まれてきた世界をさらに良いものとして次世代へ残すことに邁進しています。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です