転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です
Vendor Manager, Retail Customer Care
年収：
1000万 ～ 1300万
?
採用企業案件
Apple Japan合同会社
-
- 会社規模非公開
- その他
- その他
| 部署・役職名 | Vendor Manager, Retail Customer Care |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
This position is responsible for operational performance of RCC’s(Retail Customer Care) OSV(outsource vendor) contact center partners in Japan. The Vendor Manager is to manage day to day business execution, lead with strategic directions to gain OSV commitment, callout risk and drive solutions, and develop initiatives to improve operational performance aligned to the customer experience. You must be a strong team player, a great communicator, and a business savvy individual who has an excellent understanding of the needs and challenges facing today’s outsourcing partners and how they fit with our unique customer focus and passion for excellence. Drive outsourced vendor operational excellence and service delivery to our standard Align with internal support groups and provide feedback as appropriate on processes, procedures, call drivers, staffing etc Facilitate and review daily, weekly, monthly and quarterly performance metrics and trending to ensure alignment with business expectations, develop action plans, as required Drive initiatives/projects to uplift network performance, either by fixing problems or optimizing to the next level All-round ramp plan implementation based on headcount forecast |
| 労働条件 | 神奈川県横浜市港北区（綱島駅）、東京都港区 |
| 応募資格 |
【必須（MUST）】 Minimum 5 years of shown work experience in large-scale contact center environment including sales, customer service or technical support management across phone, chat and email channelsStrong result-driving capability Analytical problem-solving skills Well developed oral and written communication skills Curiosity on digging into details and extract actionable recommendation to improve customer experience Ability to interpret sophisticated business information and perform data analysis to drive measurable results Ability to work in a fast paced, challenging environment Makes space to listen, learn, and amplify diverse perspectives and experiences Actively seeks out opportunities to champion and celebrate inclusion and diversity Fluent in both English and Japanese 【歓迎（WANT）】 BA/BS Degree in Business or related fieldSolid understanding of OSV contracts and negotiation principles COPC Registered Coordination Certification preferred Tableau Analytical Skill is a plus |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2026/05/28 |
| 求人番号 | 8463223 |
採用企業情報
- Apple Japan合同会社
-
- 会社規模非公開
- その他
- その他
-
会社概要
【当社について】
Appleは1984年にMacintoshを登場させ、パーソナルテクノロジーに革命を起こしました。今日Appleは、iPhone、iPad、Mac、Apple Watch、Apple TVにより世界のイノベーションを牽引しています。Appleの4つのソフトウェアプラットフォーム――iOS、macOS、watchOS、tvOS――はすべてのApple製品でシームレスな体験を提供するとともに、App Store、Apple Music、Apple Pay、iCloudといった画期的なサービスで人々の可能性を拡げています。Appleの10万人以上の社員は世界で最も素晴らしい製品を創り出すこと、そして自分たちが生まれてきた世界をさらに良いものとして次世代へ残すことに邁進しています。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です