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Online Store Fraud Investigator
年収：
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採用企業案件
Apple Japan合同会社
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- 会社規模非公開
- その他
- その他
| 部署・役職名 | Online Store Fraud Investigator |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Online Store Fraud Investigation team is a high-impact team of investigators whose goal is to improve Online Store Shopping Experience by mitigating the risk associated with Online purchases. Strong analytical skills and ability to always prioritise business need is a requirement. This regional team improves the overall customer experience by efficiently and accurately analyzing purchases for fraudulent activity, connecting with customers to obtain additional information, and determining the appropriate next steps for the customer and the company in a wide range of scenarios. The team is looking for someone to step in and make a difference. Previous fraud investigation experience would be an advantage. Responsibilities - Review and analyze purchase transactions, chargeback requests, and customer accounts to detect unauthorized activity. - Obtain additional information through outreach to customers, or answering customers call. - Determine appropriate next steps and take action on fraudulent orders, accounts and chargeback transactions. - Analyze, identify, and communicate trends. - Research and resolve suspected fraud escalations from various sources. |
| 応募資格 |
【必須（MUST）】 On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments & apply problem solving skills in a timely manner, and are able to stay self-motivated & customer focused in a highly transactional role while working independently.While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture. 【歓迎（WANT）】 ・1-2 years experience in a customer service, contact center, data analytic or order verification role.・Experience in analytical work. ・Professional proficiency in Japanese and English, both written and verbal, is essential to provide exceptional customer service to Japanese local customers and internal partners. ・Bachelors degree preferred, or equivalent experience. ・Our customers require support 7 days per week, with morning and evening hours, including holidays. Schedule flexibility is a requirement. ・Equipped with problem solving skills and good logical thinking. ・Excellent analytics and employ creative problem solving skills ・Demonstration of sound decision-making and good judgment ・Strong communication skills ・Customer focus with an eye for identifying outliers among data sets ・Ability to maintain a positive attitude in high-stress/fast-paced work environment ・Adept at working with ambiguity ・Ability to work and make decisions independently ・Phenomenal teammate with a passion for customer protection ・Believes in the power of a team; strong team-player mindset. |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2026/05/01 |
| 求人番号 | 8215077 |
採用企業情報
- Apple Japan合同会社
-
- 会社規模非公開
- その他
- その他
-
会社概要
【当社について】
Appleは1984年にMacintoshを登場させ、パーソナルテクノロジーに革命を起こしました。今日Appleは、iPhone、iPad、Mac、Apple Watch、Apple TVにより世界のイノベーションを牽引しています。Appleの4つのソフトウェアプラットフォーム――iOS、macOS、watchOS、tvOS――はすべてのApple製品でシームレスな体験を提供するとともに、App Store、Apple Music、Apple Pay、iCloudといった画期的なサービスで人々の可能性を拡げています。Appleの10万人以上の社員は世界で最も素晴らしい製品を創り出すこと、そして自分たちが生まれてきた世界をさらに良いものとして次世代へ残すことに邁進しています。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です