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Field Operations Assistant Manager / Engineering Technical Lead
年収：
800万 ～ 1200万
?
採用企業案件
合同会社ユー・エス・ジェイ（USJ LLC）
-
- 資本金5,000百万円
- 会社規模5001人以上
- その他
- 映画
- 小売
- その他
| 部署・役職名 | Field Operations Assistant Manager / Engineering Technical Lead |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
【JOB SUMMARY】 The Field Operations Technical Lead supports the Field Services Manager in overseeing end-to-end Field Services operations for all field IT assets—including point-of-sale devices, mobile handheld devices, digital signage devices, front entrance technology devices, physical access control systems, and related software—ensuring safe, reliable, and high-quality service delivery on a 24/7 basis across USJ, in line with USJ Core Values. This role is responsible for managing outsourced onsite and offsite resources, ensuring that the team meets all required work deliverables while continuously improving team efficiency, productivity, and work quality. You will serve as the primary point of contact for planning project rollouts and managing the hardware lifecycle through end-of-life, with a strong focus on preventive maintenance, while actively engaging with Technology Solutions and Architecture teams to share knowledge and cascade technology updates to the Field Services team. An exciting opportunity to contribute personally while learning the latest technologies used in the park, gaining an inside view of the system ecosystem, and growing through regular engagement with senior business leadership on a day-to-day basis. 【ESSENTIAL DUTIES AND RESPONSIBILITIES】 ・Manages onsite outsourced resources to ensure the quality and completeness of daily Field Services SLAs and to deliver against committed KPIs. ・Partner with PMOs, Solution Delivery Teams and Architects in planning for software and hardware site rollouts, ensuring that all technical documentation (installation guides, troubleshooting documents) have been prepared and the knowledge is transferred to the Field Services Team members ahead of go live ・Manages the inventory of the park’s Field IT hardware and associated software and serves as an ambassador to educate crew members on proper equipment care and handling. ・Provides data and reporting on key performance indicators and trends to IT management for ad hoc, weekly, and monthly status reports, as needed. ・Understands and actively participates in Environmental, Health & Safety responsibilities by following established USJ policies, procedures, training, and team member involvement activities. ・Interact with third-party hardware and/or software by initiating supporting vendor services as necessary ・Perform other duties as assigned 【QUALIFICATIONS】 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required: ・Proven experience and a strong track record as a Field Service Engineer or equivalent, with demonstrated excellence in customer service. ・Proven experience in managing outsourced resources, including SLA and KPI tracking and reporting. ・Has a minimum of four years of experience managing outsourced resources. ・Working knowledge of computer networks, wireless networks, internet services, computer hardware, PCs, Macs, POS systems, workstations, handheld devices, cybersecurity and others ・Knowledge of software licensing, including software usage rights and copyright compliance. ・Working knowledge of ITIL processes, as well as data protection operations and applicable legislation. ・Strong leadership, organizational management, and critical thinking skills. ・Ability to communicate and measure key performance indicators at both the individual and team levels, in Japanese and English, both verbally and in writing. ・Passionate about creating an environment where both guests and crew members can thrive. ・Must be willing to work weekends and/or shifts. ・Maintains a professional, well-groomed appearance in accordance with company standards. |
| 労働条件 |
【EMPLOYMENT TYPE】 Permanent Employee 【SALARY】 Negotiable - Salary: Determined based on experience, age, and other factors in accordance with company policy. - Salary Increase: Annually (once a year) - Bonus: Twice a year (Summer and Winter) ※For positions of Assistant Manager and above, a performance-based bonus is paid once a year. - Allowances:Full transportation allowance - Overtime and holiday work pay ※Assistant Manager positions and above are exempt as they are considered managerial/supervisory roles. - Late-night work allowance - Other allowances based on company regulations. 【WORK LOCATION】 2-1-33 Sakurajima, Konohana-ku, Osaka-shi, Osaka 554-0031 【HOLIDAYS & LEAVE】 ■ 120 annual holidays (Average of 10 days per month) ■ Annual paid leave (15 days in the first year, up to a maximum of 20 days) ■ Maternity/paternity leave, childcare leave, family care leave, etc. 【BENEFITS & WELFARE】 ■ Uniform provided ■ Full social insurance coverage (Employment, workers' accident, health, and pension) ■ Group life insurance ■ LTD (Long-Term Disability) insurance plan ■ Defined contribution pension plan ■ Retirement plan ■ Complimentary and discounted theme park tickets ■ Discounted tickets for movies, concerts, etc. ■ Free DVD rentals ■ Crew café ■ Various educational support programs ■ Internal communication tools (company SNS, newsletter, etc.) ■ Numerous company events 【SMOKING POLICY】 Our company has been promoting a smoke-free environment (with separated smoking areas). As a further step to promote health and wellness management, and to create a more comfortable, healthy, and vibrant work environment for all employees, smokers and non-smokers alike, we eliminated all smoking areas and implemented a complete smoke-free policy across all premises as of January 1, 2024. We will continue to support employees who wish to quit smoking. |
| 応募資格 |
【必須（MUST）】 ＜QUALIFICATIONS＞To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required: ・Proven experience and a strong track record as a Field Service Engineer or equivalent, with demonstrated excellence in customer service. ・Proven experience in managing outsourced resources, including SLA and KPI tracking and reporting. ・Has a minimum of four years of experience managing outsourced resources. ・Working knowledge of computer networks, wireless networks, internet services, computer hardware, PCs, Macs, POS systems, workstations, handheld devices, cybersecurity and others ・Knowledge of software licensing, including software usage rights and copyright compliance. ・Working knowledge of ITIL processes, as well as data protection operations and applicable legislation. ・Strong leadership, organizational management, and critical thinking skills. ・Ability to communicate and measure key performance indicators at both the individual and team levels, in Japanese and English, both verbally and in writing. ・Passionate about creating an environment where both guests and crew members can thrive. ・Must be willing to work weekends and/or shifts. ・Maintains a professional, well-groomed appearance in accordance with company standards. ＜EDUCATION＞ Bachelor’s degree is required. ＜EXPERIENCE＞ 2–4 years of experience in a Level 2 Help Desk or Field Support role; 2+ years of experience in IT project implementation; and 3+ years of experience in a service management capacity, or an equivalent combination of education and experience. ＜ADDITIONAL INFORMATION＞ Gateway Ticketing Systems, Clarity Food & Merchandise POS, Commercial Hardware devices such as but not limited to Facial Recognition, AI Cameras, IOT, etc. Working knowledge of SCCM and Microsoft products. Working knowledge of ITSM processes; or equivalent combination of education and experience. |
| アピールポイント | 自社サービス・製品あり 外資系企業 ベンチャー企業 女性管理職実績あり 20代管理職実績あり 従業員数1000人以上 シェアトップクラス 年間休日120日以上 産休・育休取得実績あり Uターン・Iターン歓迎 |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2026/04/22 |
| 求人番号 | 8164312 |
採用企業情報
- 合同会社ユー・エス・ジェイ（USJ LLC）
-
- 資本金5,000百万円
- 会社規模5001人以上
- その他
- 映画
- 小売
- その他
-
会社概要
【社長】村山 卓
【事業内容】テーマパーク「ユニバーサル・スタジオ・ジャパン」の運営・企画、および関連事業
【従業員数】15,724名（社員：3,657名、アルバイト：12,067名）※2025年12月31日現在
【 ワールドクラスの体験を生み出すビジネス】
当社は、アメリカを代表するエンターテイメント企業「NBCユニバーサル・グループ」の一員として、世界各地で愛されているユニバーサル・スタジオの中でも、もっとも多い入場者数を誇るテーマパーク「ユニバーサル・スタジオ・ジャパン」を運営しています。ユニバーサル・スタジオ・ジャパンは2026年で開業25周年を迎え、施設やアトラクションの拡大を続けています。近年は、パーク敷地外におけるアウトパークビジネスも拡大中です。
米国では、パークの入場者数がコロナ禍以前の水準を上回っており、日本でも同様の傾向が見込まれています。これからも「世界のエンターテイメント・リーディングカンパニー」として成長し続けていくために、世界中の多彩なプロフェッショナルを巻き込みながらビジネスを成功へ導く、グローバル・リーダーを求めています。「自分たちに限界を設けず、 昨日の自分を超えていく」という”NO LIMIT!”なSPIRITに共感できる方、ぜひご応募ください。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です