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Customer Success Advisor － Japan
年収：
800万 ～ 1000万
?
採用企業案件
オートデスク株式会社
-
- 資本金100百万円
- 会社規模101-500人
- ソフトウエア
| 部署・役職名 | Customer Success Advisor － Japan |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Position Overview Customer Success Advisor - Japan In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging trusted partnerships that fuel adoption, retention, and measurable business outcomes. Our work supports improved revenue and sustainable company growth. As we continue our business model transformation, driving adoption of our technology is key to long-term customer value and partnership. As a Customer Success Advisor, you’ll support customer outcomes by helping them realize more value of our solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices. Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with our solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo and shape how we scale success. Responsibilities ・Use data triggered signals to proactively engage customers to align product capabilities with customer outcomes ・Establish adoption strategies to increase customer value and product usage ・Identify and engage at-risk accounts by using discovery skills and realign them toward success ・Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes ・Deliver a high-quality experience that deepens customer satisfaction and loyalty ・Uncover and identify opportunities to expand customer relationships through value discovery, understanding customer workflows and strategic conversations |
| 応募資格 |
【必須（MUST）】 Minimum Qualifications・5-7 years in Customer Success, Account Management, or a related customer-facing role ・Experience in AEC industry is an added advantage ・Proven track record of working independently while driving measurable impact ・Experience navigating cross-functional collaboration with internal and external stakeholders ・Proficiency in Salesforce, Gainsight or similar CRM systems ・Experience with SaaS, cloud-based software, or subscription business models ・Ability to converse in fluent Japanese |
| アピールポイント | 外資系企業 女性管理職実績あり 創立30年以上 年間休日120日以上 産休・育休取得実績あり ストックオプション制度あり 教育・研修制度充実 自社サービス・製品あり 上場企業 シェアトップクラス 2年連続売り上げ10％以上UP 成果報酬型 マネジメント業務なし |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2026/04/21 |
| 求人番号 | 8155231 |
採用企業情報
- オートデスク株式会社
-
- 資本金100百万円
- 会社規模101-500人
- ソフトウエア
-
会社概要
【設立】1985年4月1日
【代表者】中西 智行
【資本金】1億円
【従業員数】約370名（2023 年時点）
【本社所在地】東京都港区虎ノ門 1-23-1
【事業内容】製造、建築、土木インフラ、CG／映像業界向け設計・デザインソフトウェアの販売、サポート、デベロッパー向け技術支援など
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です