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Digital Product Owner_Revenue Operations / POS ＆ Payments
年収：
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採用企業案件
合同会社ユー・エス・ジェイ（USJ LLC）
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- 資本金5,000百万円
- 会社規模5001人以上
- その他
- 映画
- 小売
- その他
| 部署・役職名 | Digital Product Owner_Revenue Operations / POS ＆ Payments |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
【INTRODUCTION】 An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences. In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return all while driving the best experience all around. As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications. After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly. Examples of projects or the kind of projects you may engage in, include but are not limited to: ・Commerce Platform ・Ticketing and Access Control systems ・Web and Mobile application development ・Gaming and new technologies innovations, that connect the guest at home and in park ・Photo validation technologies ・Ride Reservation platforms ・Food and Beverage platforms ・Character digitally connected experiences, and the list goes on. So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career. 【Job Summary】 The Product Manager has overall responsibility for defining, delivering, and supporting technology solutions that enable effective Revenue Operations, Point-of-Sale (POS), and Payments across Universal Studios Japan. This role partners closely with stakeholders across Operations, Finance, Technology, and Global Digital Product teams to gather requirements, define solutions, and oversee delivery. The Product Manager will document and manage epics and user stories in JIRA to drive software development, customization, and configuration. Supporting process documentation will be created and maintained in Confluence and Figma. The role ensures that product releases align with business objectives, follow Agile delivery practices, and deliver measurable value. 【RESPONSIBILITIES】 ● Product Definition & Delivery – Gather business and user requirements for Revenue Operations, POS, and Payments. Translate into documented epics and user stories in JIRA with acceptance criteria. Facilitate backlog grooming, sprint planning, and agile ceremonies with delivery teams. Perform validation of features and accept stories in JIRA once criteria are met. ● Product Implementation & Support – Partner with business stakeholders to define to-be processes and maintain process documentation in Confluence/Figma. Participate in UAT planning, execution, and analysis. Coordinate with operations to ensure smooth rollout and business readiness. Contribute to training materials, release notes, and stakeholder communications. ● Product Strategy & Roadmap – Define and maintain a roadmap for POS and Payment capabilities. Partner with Finance, Operations, and Digital leadership to align roadmap priorities with business goals. Proactively assess current capabilities and pain points, and recommend enhancements or new solutions. ● Business Engagement & Communication – Provide demos and walkthroughs of features. Participate in stakeholder engagement sessions, pre-launch sign-offs, and post-launch reviews. Serve as the subject matter expert on POS and Payments product functionality. ● Other Responsibilities – Ensure compliance with Universal policies, including Environmental, Health & Safety responsibilities. Perform other duties as assigned. 【Scope of Work】 The Product Manager will follow established product management and project delivery methodologies, while also helping to evolve best practices for POS and Payment systems. This role collaborates with internal teams (Operations, Finance, IT, Digital Product, and Business Transformation) and external vendors to ensure successful delivery of business-critical initiatives. 【Additional Information】 ● Works with internal stakeholders and external vendors. ● Must be able to present complex topics in a clear, concise manner to executives, business partners, and technical teams. ● Consistent attendance is a job requirement. ● Ability to work independently with minimal supervision while driving cross-functional alignment. ● Some travel may be required to support Digital & Technology initiatives across regions 【Application Process】 ● CV Screen ● 30 minute Interview w/ Recruiter ● Multiple Interviews w/ Hiring Manager & Stakeholders ● Reference Check ● Offer |
| 労働条件 |
【Salary】 Negotiable; will be determined based on experience, age, and our company's regulations. ■ Salary increase: Once a year ■ Bonuses: Twice a year (summer and winter bonuses) ※Assistant Manager level and above receive a performance bonus once a year. ■ Commuter allowance: Fully covered ■ Overtime and holiday work allowances (paid separately) ※Assistant Manager level and above are not eligible as they are considered management. ■ Late-night work allowance ■ Other allowances as per company regulations. 【Location】 554-0031 Osaka, Osaka-fu, Osaka-shi, Konohana-ku, Sakurajima 2-1-33 is the location of Universal Studios Japan (USJ). 【Holidays & Leave】 ■ 120 annual holidays (an average of 10 days per month) ■ Annual paid leave (15 days in the first year, max 20 days) ■ Maternity leave, parental leave, and nursing care leave, etc. 【Benefits】 ■ Uniform provided ■ Complete social insurance (employment, worker's compensation, health, and pension) ■ Group life insurance ■ LTD (Long-Term Disability) insurance system ■ Defined contribution pension plan ■ Retirement allowance plan ■ Free theme park invitations and discount tickets ■ Discounted sales of various movie and concert tickets ■ Free DVD rentals ■ Crew cafe ■ Various education support ■ Internal communication (in-house SNS, company magazine, etc.) ■ Numerous company events 【Measures to Address Secondhand Smoke】 To further promote a healthy workplace, we've been implementing smoking regulations within our facilities. To ensure a more comfortable and healthier environment for all employees—smokers and non-smokers alike—we abolished all smoking areas and made the entire premises non-smoking as of January 1, 2024. We will continue to support employees who wish to quit smoking. |
| 応募資格 |
【必須（MUST）】 ＜Requirements & Core Competencies＞● 5+ years of experience in product management, business analysis, or digital technology delivery. ● Hands-on experience with POS, Payments, or Revenue Operations systems strongly preferred. ● Proven success managing a backlog in JIRA and documenting epics/user stories with acceptance criteria. ● Experience with Confluence/Figma for process documentation. ● Familiarity with Agile methodologies, backlog prioritization, and roadmap planning. ● Demonstrated ability to partner with stakeholders across operations, finance, and technology. ● Strong analytical, problem solving, facilitation, and communication skills. ● Prior experience with large-scale system implementations or transformations preferred. ＜EDUCATION＞ Bachelor’s degree (or equivalent experience) required ＜LANGUAGE＞ Japanese and English_Advanced business level proficiency 【歓迎（WANT）】 ＜CERTIFICATIONS＞● Product Management or Agile certification (e.g., CSPO, SAFe POPM) strongly preferred. ● Project Management Certification a plus. ＜EDUCATION＞ Business, Technology, Digital Marketing, or Industrial Engineering preferred; Master’s degree preferred. |
| アピールポイント | 自社サービス・製品あり 外資系企業 ベンチャー企業 女性管理職実績あり 20代管理職実績あり 従業員数1000人以上 シェアトップクラス 年間休日120日以上 産休・育休取得実績あり Uターン・Iターン歓迎 |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2026/04/01 |
| 求人番号 | 7910845 |
採用企業情報
- 合同会社ユー・エス・ジェイ（USJ LLC）
-
- 資本金5,000百万円
- 会社規模5001人以上
- その他
- 映画
- 小売
- その他
-
会社概要
【社長】村山 卓
【事業内容】テーマパーク「ユニバーサル・スタジオ・ジャパン」の運営・企画、および関連事業
【従業員数】15,724名（社員：3,657名、アルバイト：12,067名）※2025年12月31日現在
【 ワールドクラスの体験を生み出すビジネス】
当社は、アメリカを代表するエンターテイメント企業「NBCユニバーサル・グループ」の一員として、世界各地で愛されているユニバーサル・スタジオの中でも、もっとも多い入場者数を誇るテーマパーク「ユニバーサル・スタジオ・ジャパン」を運営しています。ユニバーサル・スタジオ・ジャパンは2026年で開業25周年を迎え、施設やアトラクションの拡大を続けています。近年は、パーク敷地外におけるアウトパークビジネスも拡大中です。
米国では、パークの入場者数がコロナ禍以前の水準を上回っており、日本でも同様の傾向が見込まれています。これからも「世界のエンターテイメント・リーディングカンパニー」として成長し続けていくために、世界中の多彩なプロフェッショナルを巻き込みながらビジネスを成功へ導く、グローバル・リーダーを求めています。「自分たちに限界を設けず、 昨日の自分を超えていく」という”NO LIMIT!”なSPIRITに共感できる方、ぜひご応募ください。
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