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Training Manager

年収： 800万～ 900万

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部署・役職名	Training Manager
職種	講師・トレーナー
業種	小売
勤務地	東京都
仕事内容	Who are we? Jewelry for brilliant women. Valerie Messika created her eponymous brand in 2005 transforming diamonds into Jewelry that has the knack of making your heart stop and your eyes sparkle. Valerie Messika is the heir to her father's history, André Messika, a leader in the diamond trade industry. The Jewelry house is now distributed in more than 550 points of sales in around 95 countries. The Objectives As part of Messika Japan, the Training Manager will be a key player in the implementation of the Training and Retail strategy in the Japanese boutiques. As a sales booster, the trainer/coach will collaborate closely with the in-store retail teams and partners. She/he will report directly to the Japan Retail Director and functionally report to the International Head of Training, based at Messika's headquarters in Paris. As a genuine Messika ambassador, they will participate in the development of sales teams in order to improve sales performance and in-store customer experience, in line with the Retail and Training strategy. Main Tasks and Responsibilities LEAD TRAINING SESSIONS • Conduct face-to-face and remote training sessions in order to improve the customer experience and the sales performance of the sales teams mainly for Japan. • Create a training calendar and facilitate its communication to the Japan Retail network. • Ensure follow-up of the trainings and collect feedback from the sales force after each training in the form of a questionnaire. • Share monthly qualitative and quantitative reports to the Japan Retail Director and the International Training Manager. IN-STORE COACHING • Individual coaching of sales teams in Japanese boutiques to boost sales and client experience. Specific boutique attachment for a period of time will be required. • Engage the boutique managers while doing coaching follow-up of their teams and animating daily briefing to make their sales teams grow • As a business partner, collaborate closely with Boutique Managers and retail partners. • Share monthly qualitative and quantitative reports to the Japan Retail Director and the Head of Training. ADAPTATION OF TRAINING CONTENT • Adaptation of training content following feedback from the Japan boutiques with the aim of improving the content of these trainings. MYSTERY SHOPPING • Do follow up with Boutique Manager after each wave of Mystery Shopping. • Report the results to Japan Retail Director and engage him in the follow-up of the boutique managers. Deliver Onboarding Training for New Employees • Conduct brand induction training for new hires • Introduce store operations and product knowledge fundamentals • Facilitate role-playing sessions and Messika selling skills training & coaching • Provide follow-up sessions throughout the probation period • Push the e-learning Onboarding program to be completed by all new comers • Coordinate with the Training team/HQ as needed based on organizational structure Conduct Store-Specific Needs Analysis and Develop Training Plans (Training Needs Analysis) • Analyze key retail KPIs (e.g., NPS, UPT, etc. If there are KPIs globally) to identify performance gaps • Create store-specific annual training plans based on KPI results • Address improvement themes specific to the Japanese market (e.g., consultation time, client management, sales process) • Provide structured analysis and proposals, an area highly valued by HQ Deliver Product & Expertise Training • Animate training in diamond & jewelry know-how knowledge and fundamentals • Deliver collection-specific training for Messika product lines. • Conduct launch training for new products. (Novelty training) • Push Product & Expertise e-learnings • Localize product information in collaboration with HQ to ensure relevance to the Japan market Provide Training & In-store coaching on CRM and Clienteling Skills • Train & coach staff on creating and maintaining accurate client profiles • Establish priorities and best practices for CRM activities • Guide teams in executing clienteling initiatives (e.g., client invitations, follow-up actions) • Strengthen CRM capability, a known development area for Messika in Japan Provide Sell-Out Support During Store Events and Promotions • Support sales during fairs, pop-up events, and in-store promotions • Assist with HNWI (High-Net-Worth Individual) client appointments and clienteling activities • Provide on-site support during new store openings to ensure operational readiness and staff capability Provide Local Market Feedback to HQ • Report Japan market challenges, trends, and training needs to HQ on a regular basis • Propose enhancements to global training programs based on local market characteristics • Act as a bridge between HQ and the Japan retail team to ensure alignment on training strategy and execution
労働条件	年収：750万～900万 *スキル状況により応相談/業績賞与10％
応募資格	【必須（MUST）】 • +3 years in luxury retail and/or training; jewelry & diamond knowledge. • Experience in designing training programs, facilitation, and team coaching. • Strong oral presentation, writing, summarizing, and persuasive skills. • Excellent relationship-building, teamwork, and ability to work with diverse personalities. • PC skill: Excel (advanced level), Power Point (advanced level), Word • Fluency in Japanese and English, French is a plus
アピールポイント	管理職・マネージャー
受動喫煙対策	屋内禁煙
更新日	2026/03/25
求人番号	7858954

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メシカ・ジャパン株式会社

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