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Senior Cloud Support Engineer
年収：
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採用企業案件
Netskope Japan株式会社
-
- 資本金10百万円
- 会社規模非公開
- インターネットサービス
- その他
| 部署・役職名 | Senior Cloud Support Engineer |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
■About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Senior Cloud Support Engineer ■About the position: Netskope’s customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators. ■Responsibilities: Be the primary point of contact for all support and escalations tickets Native level Japanese speaker with business level English communication ability Be intuitive and inventive by providing solutions and workarounds for customers Work with Customers, Sales Engineers, Customer Success to report issues to the Engineering Team Regularly communicate status update to Customers Receive functional, performance and security issues from Customers and promptly follow-up with Engineering and DevOPS Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment Write technical notes, application notes, case studies, knowledge base entries, and solutions for the Support Portal Follow published SLA for turning requests around in a timely manner Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. |
| 応募資格 |
【必須（MUST）】 ■Requirements:6+ years of experience in supporting large enterprise customers Strong TCP/IP knowledge Excellent knowledge and prior experience supporting network security technologies such as: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO Familiarity with DLP and Encryption gateways. Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows based systems (prior Active Directory/LDAP experience desirable) Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.). Familiarity with cloud apps and services Strong empathy for customers AND passion for revenue and growth Excellent communications and interpersonal skills required, with a passion for the Cloud and related new technologies. Prior experience working with Zendesk or other support portal tools ideal. Must be able to obtain a security clearance |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2026/04/13 |
| 求人番号 | 7681376 |
採用企業情報
- Netskope Japan株式会社
-
- 資本金10百万円
- 会社規模非公開
- インターネットサービス
- その他
-
会社概要
【設立年月日】2017年5月9日
【代表者】ジェームズ・ブッシュネル
【資本金】1,000万円
【本社所在地】東京都千代田区丸の内1-5-1
【事業内容】クラウドセキュリティに関するサービス及びソリューションの提供等
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です