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Customer Support Senior Manager
年収：1200万 ～ 1800万
採用企業案件
Apple Japan合同会社
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- 会社規模非公開
- その他
- その他
| 部署・役職名 | Customer Support Senior Manager |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
■Summary Lead the team that makes every Online Store customer interaction exceptional. As a Support Functional Lead for Retail Customer Care (RCC), you'll inspire and develop high-performing teams who are passionate and dedicated to delivering outstanding service. You'll create an environment where specialists thrive, customers feel valued, and every interaction reflects our commitment to excellence. You'll manage day-to-day operations across Area Managers, Team Leaders, and frontline specialists — coaching talent, driving performance, and executing programs that elevate the customer experience. This role demands strong cross-functional leadership as you partner with teams across to innovate how we serve our retail customers. The ideal candidate brings a proven track record of building exceptional teams, delivering measurable results, and relentlessly pursuing excellence in customer experience. You'll balance strategic vision with tactical execution, turning insights into action and challenges into opportunities. If you're ready to lead teams that make a difference in customers' lives every day, we'd love to hear from you. ■Description You'll lead Managers, Team Leaders, and Specialists to deliver exceptional results — meeting KPIs, service levels, and goals while continuously elevating the customer experience. As an operational leader, you'll champion the Voice of the Customer, refining systems and processes that empower specialists to do their best work. You'll create a culture of continuous improvement and inclusion where every team member can thrive and succeed. Partnering across key stakeholders, you'll advocate for customers, align priorities with stakeholders, and drive resolutions that matter. You'll actively engage in worldwide forums, collaborating with Global Optimization teams to deploy initiatives that scale impact across regions. As a key member of the APAC RCC Leadership Team, you'll help shape business strategy, align regional priorities, and execute plans that advance our vision. |
| 応募資格 |
【必須（MUST）】 8+ years of management experience leading customer service or sales contact center teamsProven ability to lead and operate effectively in multilingual, multicultural environments Deep understanding of e-commerce operations and digital customer journeys Exceptional communication skills — both written and verbal — with the ability to inspire teams and influence stakeholders Fluency in Japanese and business-level proficiency in English 【歓迎（WANT）】 Bachelor's degree or equivalent professional experienceExperience working in a global technology organization with complex, cross-functional teams Strong analytical thinking with the ability to make data-informed decisions quickly and confidently Proven success collaborating across matrixed organizations to achieve shared goals Natural ability to connect with people at all levels — building trust, driving engagement, and fostering collaboration Track record of inspiring teams and cultivating inclusive, diverse work environments where everyone can do their best work |
| アピールポイント | 管理職・マネージャー |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2026/03/05 |
| 求人番号 | 7625634 |
採用企業情報
- Apple Japan合同会社
-
- 会社規模非公開
- その他
- その他
-
会社概要
【当社について】
Appleは1984年にMacintoshを登場させ、パーソナルテクノロジーに革命を起こしました。今日Appleは、iPhone、iPad、Mac、Apple Watch、Apple TVにより世界のイノベーションを牽引しています。Appleの4つのソフトウェアプラットフォーム――iOS、macOS、watchOS、tvOS――はすべてのApple製品でシームレスな体験を提供するとともに、App Store、Apple Music、Apple Pay、iCloudといった画期的なサービスで人々の可能性を拡げています。Appleの10万人以上の社員は世界で最も素晴らしい製品を創り出すこと、そして自分たちが生まれてきた世界をさらに良いものとして次世代へ残すことに邁進しています。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です