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【Solution Advisor Senior Specialist － SCM】欧州最大のソフトウェアベンダー

年収：1000万 ～ 2000万

採用企業案件

採用企業

SAPジャパン株式会社

  • 東京都

    • 資本金3,600百万円
    • 会社規模501-5000人
  • ソフトウエア
部署・役職名 【Solution Advisor Senior Specialist － SCM】欧州最大のソフトウェアベンダー
職種
業種
勤務地
仕事内容 The Specialist Customer Success Manager (SCSM) works directly with some of our biggest and most strategic Supply Chain Management (SCM) customers to guide them through their journey with our solutions. The SCSM works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within the SCM solutions portfolio. The SCSM achieves this by building strong relationships with some of our largest strategic customers and helping them maximize the value of their partnership with SAP. He/She should become the SCM Strategic Advisor for the customer leading creation of the long-term vision and roadmap for success for the customer and SAP.
 
He/She oversees key customer milestones throughout the customer lifecycle, from deal signature, through to system provisioning, monitoring implementation progress and business case achievement. The SCSM is expected to serve as the strategic point of contact for the customer and to leverage appropriate resources across SAP functions to maintain overall customer health.
 
The SCSM maintains and leads a working relationship with other colleagues and customer facing personnel necessary to support assigned accounts (e.g. AEs, GAD, LoB Sales Specialist, Services, Support, Solution Management, Product Management, Deals Desk and our ecosystem partners).
 
Territory Management
Creates and maintain a comprehensive view of their territory. They will communicate customer life cycle status, common risks & issues, insights on usage and retention challenges.
Leverages system-based usage data, surveys and all other forms of feedback to form comprehensive point of view on clients / territory health & propensity to renew
Develops and implements account strategies and implementation plans for emerging and renewal customers Responsible for developing long term success plans and roadmaps that lead to continued adoption, consumption, and expansion within the SCM solution portfolio.
 
Build Account Relationships
Develops trusting and deep relationship with customer stakeholders, by establishing regular cadence of interactions
Advocates for and becomes the Voice of the Customer within SAP; understands competitive threats and utilizes proper escalation channels to help customers during times of need.
Promotes customer community by driving participation in customer events (VIP sessions, Reference Program, etc.)
Works with marketing to ensure customer groups meetings take place frequently in the territory and are communicated to customers
 
Nurture References
Drives customer references; pushes for reference stories across accounts
Establishes success metrics agreed with the customer; tracks and addresses reference blockers for each account
 
Drive Value Realization
Proactively engages customers to ensure they get maximum value from SAP solutions; facilitates customer engagement and adoption by utilizing workshops, best practices, VIP webinars, thought leadership etc.
The SCM delivers Preferred Success Service for Value Realization.

Manage Retention
Manages the renewal processes through qualification, needs analysis, commercial negotiation and close

The SCSM manages the renewal cycle for their customers in tight collaboration with the CRE(Cloud Renewal Executive).
The SCSM is accountable for engagement with the customer, account team and other commercial stakeholders.
 
Upselling/Cross-selling
Provide sales teams with information about potential opportunity for license sales within and outside of the SCM portfolio
 
応募資格

【必須（MUST）】

What you bring
5+ years’ experience in Sales, Pre-Sales, Services or Solution/Product Management
15+ years’ experience in Supply Chain Management (either in Planning, Execution, Logistics, Assets or Manufacturing) is required
Project management experience, including business process transformation and re-engineering
Experience managing complex customer engagements
Customer relationship management, sales, and sales team expertise in license or services domain
Commercial experience, incl. developing account management plans and contract negotiations
Line of Business experience in Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management
Multilingual capability is an advantage depending upon region (minimum is local language(Japanese) + English)
Bachelor equivalent: Required
MBA or related post-Bachelor qualification is preferred
Travel expectation is up to 40% of time on-site with customers
Knowledge of English and Japanese language spoken and written is required

アピールポイント 自社サービス・製品あり 外資系企業 女性管理職実績あり 従業員数1000人以上 年間休日120日以上 産休・育休取得実績あり ストックオプション制度あり 社内ベンチャー制度あり 教育・研修制度充実 社内公用語が英語 完全土日休み フレックスタイム
リモートワーク

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受動喫煙対策

喫煙室設置
更新日 2026/03/03
求人番号 7617230

採用企業情報

SAPジャパン株式会社
  • SAPジャパン株式会社

  • 東京都

    • 資本金3,600百万円
    • 会社規模501-5000人
  • ソフトウエア

  • 会社概要

    SAPジャパンは、エンタープライズ・アプリケーション・ソフトウェアにおけるマーケットリーダーとして
    あらゆる業種におけるあらゆる規模の企業を支援しているSAP AGの日本法人として、1992年に設立されました。
    SAPは、企業が市場での優位性を保持するため、バックオフィスや役員会議室、倉庫や店頭で、
    さらにデスクトップ環境やモバイル環境などにおいて、企業がより効率的に協業を行い
    より的確なビジネス判断を行うための様々なソリューションを提供します。
    企業が継続的な収益性の高い事業を実現することに貢献するSAPのアプリケーションやサービスは
    世界各国の顧客企業に利用されています。
    国内でも日本企業の情報化の推進、国際競争力および企業価値の向上に貢献しています。

    SAPの社員となることは、業界を牽引し、世界で最も成功している企業の一員となることを意味します。
    また、未知のリスク、成長、そして成功への挑戦も意味しています。
    SAPの一員となった瞬間から、SAPの顧客が世界で最高の経営を誇る企業へと成長していく過程において、
    重要な役割を担っているのです。

    SAPで自分を変え、仕事を通じて世界を変える。ともに歩み始めませんか。

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