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Technical Service Manager, Japan
年収：800万 ～ 1200万
採用企業案件
MARMON CORNELIUS（SINGAPORE）PTE. LTD.
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- 会社規模非公開
- その他
| 部署・役職名 | Technical Service Manager, Japan |
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| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
【Job Description Summary】 Technical Service Manager – Driving Technical Excellence & Customer Success We’re looking for a hands-on, solutions-focused Technical Service Manager to join our Commercial Team. This role is central to delivering exceptional technical support, driving equipment performance, and enhancing customer satisfaction across the region. ■What You’ll Do: ・Be the go-to expert for technical sales support, field troubleshooting, and warranty resolution. ・Engage directly with customers, distributors, and internal teams to solve technical challenges and provide proactive support. T・ravel as needed to support field installations, service interventions, and customer visits. ・Collaborate with commercial and service teams to improve equipment reliability, reduce warranty costs, and support sales growth. ・Analyze warranty data and report actionable insights monthly, quarterly, and annually. ■Develop and maintain a suite of technical resources including: ・Equipment manuals and troubleshooting guides ・Training materials and support checklists ・Spare parts lists and accessories price guides ・Technical bulletins and documentation updates ■Who You Are: ・A natural problem-solver with strong technical knowledge and customer-facing experience. ・Comfortable working in the field and collaborating across teams. ・Analytical and detail-oriented, with a passion for continuous improvement. ・Skilled in creating clear, useful technical documentation and training content. ・Background in fountain beverage equipment servicing or support is highly valued As part of the global industrial organisation Marmon Holdings-which is backed by Berkshire Hathaway-you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. We are an industry-leading global manufacturer of premium commercial food and beverage equipment and supplies. With a longstanding, successful history in foodservice as well as worldwide product reach, Marmon Foodservice Technologies has built trusted partnerships with top brands, distributor partners, and business owners. At MFT, we believe our people are our greatest asset. We embrace diversity of both people and ideas, and we understand that strong relationships are the foundation of success. Join us in fostering a positive, inclusive, and innovative workplace. 【Essential Duties and Responsibilities】 ・Provide technical support and training to authorized and non-authorized service companies. ・Monitor warranty claims, review, and approve warranty claims in the warranty administration system. ・Provide technical support in area of knowledge to Customer Service, Finance, Parts, and Sales teams. ・Perform data analysis of warranty service and parts sales data and provide reports at specified intervals and upon request. ・Create technical documentation (equipment manuals, troubleshooting checklists, training presentations) as required. ・Creation of training curriculum to demonstrate and allow service companies to correctly maintain MFT products. ・Visit customer locations to investigate service issues or assist with installations when required. ・Support sales team and occasionally attending trade shows to assist with setup and staffing of booth. ・Work with commercial , product management and quality teams with continuous improvement and other responsibilities as assigned. 【Working Conditions:】 Work is performed largely in remote home office and field environments. Hours of work will generally be during regular business hours with at least 40 hours a week but may vary according to special projects, deadlines, or other concerns. Occasional travel (domestic and international) approximately 25% will be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 【Acknowledgement:】 This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by management. |
| 応募資格 |
【必須（MUST）】 ■Required Qualifications, Skills/Competencies・Minimum 5 years technical service-related experience, preferably related to Account Management, Third Party Service Networks, Foodservice Equipment, or similar. ・Experience developing technical documentation to include training presentations and equipment technical and operations manuals. ・Troubleshooting skills – ability to define problems, collect data, establish facts, draw valid conclusions, and resolve problems. Mechanical and electrical aptitude with ability to read and interpret technical documentation. ・Analytical skills with ability to organize data and documents with close attention to detail. ・Interpersonal and communication skills, both written and verbal. Ability to respond effectively to time sensitive inquiries or complaints. ・Ability to multi-task, work in a fast-paced environment. ・Working level of English, proactive, self - starter approach and communicate effectively to customers, distributors, service agents and internally |
| アピールポイント | 月平均残業時間20時間以内 |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2026/03/02 |
| 求人番号 | 7579526 |
採用企業情報
- MARMON CORNELIUS（SINGAPORE）PTE. LTD.
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- 会社規模非公開
- その他
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会社概要
【本社所在地】1A INTERNATIONAL BUSINESS PARK, #06-02, SINGAPORE 609933
【事業内容】
ライブコマース
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です