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[Innovative Medicine] Associate Director, Platform ＆ Channels, Customer Experience Dept., Commercial Excellence
年収：1000万 ～ 1600万
採用企業案件
ヤンセンファーマ株式会社
-
- 会社規模501-5000人
- 医薬品メーカー
| 部署・役職名 | [Innovative Medicine] Associate Director, Platform ＆ Channels, Customer Experience Dept., Commercial Excellence |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Johnson & Johnsonでは、健康がすべてであると信じている。 医療イノベーションにおける当社の強みは、複雑な病気が予防、治療、治癒され、治療がより賢く、侵襲性が低く、解決策が個人的なものになる世界を構築することを可能にする。 革新的医療とMedTechの専門知識を通じて、私たちは今日のヘルスケアソリューションの全範囲にわたって革新を起こし、明日のブレイクスルーを提供し、人類の健康に大きな影響を与えるユニークな立場にある。 ジョンソン・エンド・ジョンソンは、我が信条（Our Credo）に基づき、世界中で共に働く社員に対して責任を担います。私たちは、すべての人が個人として尊重される、インクルーシブな職場環境を提供しています。我々は、社員の多様性と尊厳を尊重し、その能力と功績を正当に評価いたします。 ■About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. ■Overview The Associate Director, Platform & Channels leads a team responsible for the operation, optimization and strategic evolution of owned and operated digital platforms and channels (including CRM, web portals, email, on demand webinars and third‑party media). This role combines people leadership, platform governance, channel strategy and technical/operational delivery to drive customer engagement, and measurable business impact. ■Key purpose Provide strategic leadership and operational oversight across platform and owned-channel functions to maximize value from digital assets and customer data. Ensure high quality, compliant operations and continuous improvement through coaching, prioritization, standardization and cross‑functional alignment. Translate regional/global digital strategy into local execution plans that deliver measurable engagement and commercial outcomes. ■Key Responsibilities: Leadership & People Management Lead, coach and develop direct reports to set clear objectives, performance expectations and career development plans Proactively contribute with regional commercial excellence to develop operating models that balances centralized standards (data, governance, security) with local agility to meet business needs Foster a customer‑centric, outcomes‑driven culture focused on quality, compliance and continuous improvement ■Strategy & Roadmap Actively develop & contribute to the platform & channel roadmap aligned to APAC CRM and CX strategy; prioritize initiatives by business value, compliance and technical feasibility Identify and champion innovation opportunities (automation, personalization, platform enhancements) and drive pilots to scale Represent Japan/local market needs into regional initiatives to ensure successful localization and adoption & imbedding ■Day‑to‑day Operations & Governance Ensure stability, availability and performance of CRM, web portals and owned channels; define SLAs and incident response processes Collaborate with cross functional teams to support data governance, data quality standards, and privacy/compliance controls across platforms Coordinate vendor management and technical partners; ensure timely delivery, efficient operations and cost efficiency ■Analytics & Continuous Improvement Define and track KPIs for platform health, channel engagement, business impact; present insights and recommendations to cross functional teams & business units Drive data driven decision making to drive actions that will improve customer experience across channels, improve operations and accelerate channel innovation ■Cross‑Functional Collaboration & Stakeholder Management Proactive liaise with Sales, Marketing, IT, Compliance, Commercial Excellence, APAC/regional teams and external vendors Drive alignment on priorities, resourcing, budgets and timelines. Escalate and resolve cross‑functional blockers Provide regular updates and strategic briefings to relevant stakeholders ■Budgeting & Vendor Oversight Own budgeting and resource allocation for platform and owned‑channel activities; optimize ROI and make tradeoffs to meet strategic goals Negotiate and manage vendor contracts and SLAs; ensure delivery quality and value |
| 応募資格 |
【必須（MUST）】 8+ years in digital/channel/platform roles with at least 3 years leading multi‑disciplinary teamsProven experience across CRM platforms (e.g., Salesforce/Veeva), web portal management, SFMC/email operations, webinars and third‑party digital media. Familiarity with analytics tools (Google Analytics, Tableau), basic HTML/CSS understanding and marketing automation concepts. Preferably experience in pharmaceuticals/healthcare or highly regulated industries; strong understanding of promotional compliance requirements. Strategic planning, stakeholder management, project delivery (Agile/squad experience), vendor management, budget ownership, data driven decision making. Languages: Business level English and Japanese fluency (spoken & written) ■Competencies & behaviors Strategic thinker who acts operationally with demonstrated action and results. Collaborative influencer who can navigate complex matrix organizations. Strong communicator able to present insights and tradeoffs to senior leadership. Coaching leader who develops others and establishes accountability. |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2026/02/26 |
| 求人番号 | 7578320 |
採用企業情報
- ヤンセンファーマ株式会社
-
- 会社規模501-5000人
- 医薬品メーカー
-
会社概要
私たちヤンセンファーマは、世界最大級のトータル・ヘルスケア・カンパニー、
ジョンソン・エンド・ジョンソン（J＆J）グループの製薬会社として、いまだ
満たされていない医療ニーズに迅速に応え、最先端の医薬品を一刻も早く患者
さんの手元に届けることができるよう取り組んでいます。
私たちは、世界57ケ国200社以上に及ぶJ＆Jグループを貫く経営理念「我が信条
（Our Credo）」を志とし、さらに、46年間に84品目もの新薬を開発したヤンセ
ン・ファーマスーティカ社の創業者、ポール・ヤンセン博士の妥協なき開発精
神を継承し、J＆Jグループの優れた新薬の導入はもちろん、医療現場への適切
かつ最新の医療情報の提供、さらには、患者さんのＱＯＬ（クオリティ・オブ・
ライフ）の向上を目指した支援活動などをおこなっています。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です