1. 転職サイト ビズリーチ
  2.  > 
  3. 求人検索
  4.  > Head of Operations RSA ＆ Mobility － JP and Country Manager Japan

転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です

新規会員登録（無料）

Head of Operations RSA ＆ Mobility － JP and Country Manager Japan

年収： 応相談 ?

採用企業案件

採用企業

AWPジャパン株式会社

  • 東京都

    • 会社規模非公開
  • その他
  • アウトソーシング・コールセンター
  • その他
部署・役職名 Head of Operations RSA ＆ Mobility － JP and Country Manager Japan
職種
業種
勤務地
仕事内容 Job Purpose/ Role:

This role is within the Operations division within Allianz Partners, ensuring service delivery for the Roadside Assistance (RSA) & Mobility Line of Business (LoB).

Responsible for managing and optimizing all aspects of the RSA platform in Japan, focusing on driving effectiveness & efficiency of the service delivery within budget, meeting operational KPIs & contractual SLAs.

Leading the transversal and central functions within the business unit as the country manager role (quality, training, customer experience programs, client On-Boarding, workforce management, performance management, fraud, product configuration, real estate & facility management, provider invoice management, protection & resilience, procurement).

Key Responsibilities:

Operational Excellence: Running day-to-day operations, monitoring operating rhythm to track performance, and planning contingency plans for peak seasons.

Internal Management: Continuously giving feedback to local WFM team, monitoring quality assurance, and managing local RSA provider network.

Managing Transversal and central functions: Develop and execute Business Unit’s Operations Support strategy, implement global frameworks for Quality Controls and CX, and manage On-Boarding process for new clients.

Team Leadership: Recruit, train, and mentor team members, foster a positive team culture, and identify training needs/successor development.

Customer Experience: Instill a customer-centric approach and use Voice of Customer (VoC) to drive improvements.

Financial Management: Delivery quality service to end customers within budget.
労働条件 Employment type: Full Time

Location: Japan

Reporting line: Reporting to Head of Operations RSA & Mobility - IN & JP and Country Manager IN.
応募資格

【必須（MUST）】

Experience: 6+ years of experience in running claim, operations or similar function.

Proven experience in a senior leadership role within Assistance Operations (preferably RSA business).

Hands on experience in managing large complex local operations.

Experience in adaption and maturing the platform on digitalization and automation.

Previous experience successfully implementing process and people changes.

Experience in collaborating with multiple teams and stakeholders in complex matrix with functional reporting to global office.

Skills:

Ability to lead customer delivery through local and remote (offshored) teams.

Customer centric mindset.

Strong people management skill, experience working with cross functional teams.

Demonstrated ability to adapt quickly in understanding key principles around Ops performance management, Workforce management, fraud & leakage.

In-depth knowledge of local assistance regulations and market trends.

Languages:

Fluency in English and country’s local languages (Japanese) is mandatory.

アピールポイント 外資系企業 シェアトップクラス 年間休日120日以上
受動喫煙対策

その他

「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください
更新日 2026/01/22
求人番号 6585947

採用企業情報

AWPジャパン株式会社
  • AWPジャパン株式会社

  • 東京都

    • 会社規模非公開
  • その他
  • アウトソーシング・コールセンター
  • その他

  • 会社概要

    【事業内容】
    ・各種アシスタンス・サービス（自動車関連、ホーム関連、トラベル＆レジャーなど）
    ・各種カスタマー・サービス（お客様相談サービス等）
    ・各種商品販売アフターケア・サービス（車両など耐久消費財の延長保証、メンテナンスパック）
    ・各種BPO（事業支援アウトソーシング）サービス
    ・AWPチケットガード少額短期保険株式会社（AWPジャパン株式会社100%出資）

転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です

新規会員登録（無料）

<< 検索結果に戻る