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Manager, Customer Success
年収：800万 ～ 1200万
採用企業案件
特集求人
オートデスク株式会社
-
- 資本金100百万円
- 会社規模101-500人
- ソフトウエア
| 部署・役職名 | Manager, Customer Success |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Position Overview The Manager, Scaled Customer Success will play a pivotal role in ensuring our customers achieve their desired outcomes while utilizing our products and services. This position requires a strategic leader who can mentor and guide a team of Customer Success Advisors in Japan & Korea, driving customer satisfaction, growth and retention through best practices and continuous improvement. This role demands a proactive individual who can drive our customer success initiatives forward in APJ, ensuring that our customers receive the highest level of service and support. If you are a leader with a passion for customer success and a track record of mentoring and guiding teams, we encourage you to apply. Responsibilities ・Hire, manage, mentor, coach, and develop a team of Customer Success Advisors in Korea and Japan ・Guide the team as they engage directly with customers through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers ・Partner with leaders of Sales, Renewals, Technical Sales, the Channel Partner ecosystem, Technical Support, Client Services, and others to drive customer success motions and impact customer value, risk mitigation, activation, usage and growth ・Build and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and our methodologies are leveraged to process and track onboarding and adoption ・Be the voice and advocate for Scaled CS in Japan & Korea Leadership discussions and collaborate with the respective Leadership Team to ensure that the CSAs have the local support to drive successful customer engagement ・Encourage innovation by exchanging new ideas to improve operational efficiency within Customer Success and supporting organizations as well as coming up with digital customer success motions to enhance customer coverage ・Determine team measurement and rewards, and regularly report on team and individual contributor results to senior leadership ・Establish best practices, tool usage, and consistent reporting to track team KPIs |
| 応募資格 |
【必須（MUST）】 ・5-8 years of experience in Customer Success, Account Management, Sales and/or Marketing・At least 3 years of people management experience with proven leadership expertise ・Coaching and mentorship skills ・Ability to prioritize, assign, and delegate tasks ・Expertise in change management ・Strong collaboration and coordination skills across multiple stakeholders ・Experience in creating and implementing customer success strategies ・Excellent communication and interpersonal skills ・Proven track record of driving customer satisfaction and retention. ・Analytical mindset with the ability to interpret data and drive decision-making ・Have business level proficiency in both Japanese and English written and spoken |
| アピールポイント | 外資系企業 女性管理職実績あり 創立30年以上 年間休日120日以上 産休・育休取得実績あり ストックオプション制度あり 教育・研修制度充実 自社サービス・製品あり 上場企業 シェアトップクラス 2年連続売り上げ10％以上UP 管理職・マネージャー |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2026/01/21 |
| 求人番号 | 6576138 |
採用企業情報
- オートデスク株式会社
-
- 資本金100百万円
- 会社規模101-500人
- ソフトウエア
-
会社概要
【設立】1985年4月1日
【代表者】中西 智行
【資本金】1億円
【従業員数】約370名（2023 年時点）
【本社所在地】東京都港区虎ノ門 1-23-1
【事業内容】製造、建築、土木インフラ、CG／映像業界向け設計・デザインソフトウェアの販売、サポート、デベロッパー向け技術支援など
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です