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カスタマーサクセスマネージャー － Customer Success Manager
年収：応相談
採用企業案件
PRINCETON DIGITAL GROUP JAPAN MANAGEMENT合同会社
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- 会社規模非公開
- その他
| 部署・役職名 | カスタマーサクセスマネージャー － Customer Success Manager |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Who We Are Princeton Digital Group (PDG) is a leading developer and operator of data centers in Asia Pacific. Headquartered in Singapore, PDG has a presence across seven high-growth markets: Singapore, Japan, India, Indonesia, China, Korea and Malaysia. With 1GW+ capacity, our portfolio of data centers powers the expansion of hyperscalers and enterprises in the fastest-growing digital economies across Asia Pacific. PDG is backed by some of the world’s most reputed investors - Warburg Pincus, a leading global private equity firm with a successful history of creating world-class technology, media, and telecommunications (TMT) and real estate platforms; Ontario Teachers' Pension Plan (OTPP), Canada's largest single profession pension plan; Mubadala Investment Company, a sovereign investor that manages a diverse global portfolio for the Government of Abu Dhabi and Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets globally. Why Join PDG? • Impact at Scale: Be part of a company that’s enabling digital transformation of economies. • Career Growth Without Borders: With operations across Asia Pacific and a fast-growing footprint, your next opportunity could be anywhere. • Culture That Empowers: We foster a collaborative, inclusive environment where every voice is heard and every contribution matters. • Commitment to Excellence: From governance to workplace safety, we hold ourselves to the highest standards because our people deserve nothing less. PDG empowers individuals in every role to grow, lead, and leave a lasting impact. Join us to build the digital future of Asia Pacific. We Are Looking For We are looking for an experienced Customer Success manager (CSM) join our growing team in Japan. The successful candidate will be reporting to the Country Managing Director and will be the primary point of contact for customers, responsible for driving satisfaction, retention, and long-term growth. This role manages the full customer lifecycle—from onboarding through ongoing service delivery—while ensuring operational excellence, SLA adherence, and proactive engagement. The CSM acts as a trusted advisor, coordinating cross-functional teams to meet customer needs and support their strategic objectives. Job Responsibilities • Assist the team on end-to-end client management, partnering our clients to help them succeed • Serve as a trusted advisor and advocate, ensuring customer needs are understood and prioritized. • Guide new customers through the onboarding process to ensure a smooth and successful transition. • Lead the full customer journey, including onboarding, training, and continuous support. • Conduct periodic service reviews and maintain consistent communication with customers. • Work cross-functionally, coordinating between departments to deliver to clients’ expectations • Ensures high-quality service delivery and customer satisfaction through proactive service management • Track KPIs and SLAs to ensure contract and operational performance. • Present regular performance updates and service metrics to customers. • Oversee customer-related data center projects, including buildouts and customizations. • Ensure projects stay within scope, timeline, and budget. • Manage escalations and proactively identify risks. • Implement corrective actions to maintain trust and service continuity. • Recognize value-added customer service opportunities and proactively pursue these opportunities through the appropriate channels • Support long-term account planning and customer expansion strategies. |
| 応募資格 |
【必須（MUST）】 • Bachelor’s Degree with at least 3 years of experience in customer success/ customer support/ project management, or data center/ IT service delivery/ telecommunication industry• Strong communication, interpersonal, and stakeholder-management skills. • Solid understanding of data center environments, services, and operations. • Proven experience in customer success, account management, or client engagement. • Proficiency in project management, SLA tracking, and performance analysis. • Ability to collaborate effectively with cross-functional technical and operational teams. • Fluency in Japanese and business‑level proficiency in English, both in written and verbal communication. 【歓迎（WANT）】 • Certified Data Centre Professional (CDCP), Certified Data Centre Management Professional (CDCMP), or similar, are highly desirable. |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2026/01/06 |
| 求人番号 | 6465510 |
採用企業情報
- PRINCETON DIGITAL GROUP JAPAN MANAGEMENT合同会社
-
- 会社規模非公開
- その他
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会社概要
【設立】2022年4月26日
【代表者】髙橋 善長
【本社所在地】東京都港区六本木7丁目7番7号
【事業内容】
データセンターの開発及び運営
法人及び個人向けのコロケーションサービス、技術サービス及びサービスオフィス等のデータセンター関連サービスの提供
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です